Do Kim Ha (Tina) Nguyen
Wilmington
Summary
Positive and motivated individual who maximize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth and sales. Skilled in team management, workflow coordination, and customer service. Created a positive atmosphere for customers and members while promoting products and driving sales though knowledgeable service. Collaborated with fellow business owners on improvement of the business. Provided prompt responds to customer concerns in person, phone, and online reviews. Adaptable to new technologies and changing environments, with a focus on improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Manager
The Improper Pig
02.2026 - Current
- Led team and staff to enhance customer service experiences and satisfaction levels.
- Oversee the overall inventory throughout by tracking stock levels, reducing excess inventory, and maintaining inventory accuracy.
- Coordinated daily restaurant operations while maintaining exceptional food quality, operational efficiency, and workplace safety.
- Collaborated with general manager and owner to increase sales and optimize new offering based on feedback and trends.
- Managed restaurant opening and closing procedures, ensuring readiness, and facility cleanliness
Assistant Manager
Sushi Hana
07.2025 - 01.2026
- Supervised and trained front-of-house staff, reinforcing high service standards and consistency across shifts.
- Involved in recruiting, interviewing, hiring of new employees to maintain manageable staffing levels.
- Managed cash handling procedures, including end-of-day reconciliations, deposits, and POS accuracy.
- Resolved customer concerns promptly to ensure satisfaction and encourage repeat business.
- Collaborated with management to optimize scheduling, workflows, and overall restaurant performance.
- Ensure all customers had a great experience and were satisfied with the service given by fellow staff members.
Operations Manager
220C Banh Mi & Coffee
05.2022 - 06.2025
- Collaborated with owner to expand the business and open new branches.
- Conducted market research to identify customer needs and preferences, adapting product offerings accordingly.
- Drove revenue growth of more than 50% through targeted sales and marketing strategies that broadened our customer reach.
- Developed and implemented training and development programs for staff members.
- Help manage store overall decor by updating displays and decoration to reflect seasonal themes and promotions.
- Work with staff members on weekly time schedule and made flexible arrangements.
Cashier
Terrell Dining Hall
04.2021 - 05.2022
- Efficiently processed customer transactions through POS systems and fulfilled 100+ orders per shift with accuracy and speed.
- Partnered with the Terrell Dining Hall marketing team to implement promotional campaigns that enhanced customer engagement and overall dining experience.
- Demonstrated strong time management by working while pursuing academic studies.
- Demonstrated communication and leadership abilities, earning recognition from ownership for maintaining smooth operations and exceptional customer service.
Education
Bachelor of Science - Business Administration
Auburn University
644 W Samford Ave, Auburn, AL12-2022
Skills
- Intermediate skills in Microsoft Office application
- Clear communication with Active listening
- Team collaboration/leadership
- Customer relations and service
- Sales strategies/Growth
- Data entry and orders processing
- Staff development
- Operations management
- Interior presentation
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Assistant Manager
The Improper Pig
02.2026 - Current
Assistant Manager
Sushi Hana
07.2025 - 01.2026
Operations Manager
220C Banh Mi & Coffee
05.2022 - 06.2025
Cashier
Terrell Dining Hall
04.2021 - 05.2022
Bachelor of Science - Business Administration
Auburn University