Reliable and goal-oriented professional with experience in customer support and sales. Strong communication and collaboration skills have led to improved customer satisfaction and streamlined support processes.
Work History
Sales Associate
11 Months
Royal King | 09.2025 - Current
Assisted customers with product selection, enhancing overall shopping experience.
Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
Maintained store organization and presentation, driving customer engagement and satisfaction.
Collaborated with team members to achieve sales goals, fostering a supportive work environment.
Customer Support Specialist
2 Years 3 Months
Shop Disney | 05.2024 - Current
Resolved customer inquiries and issues through effective communication across multiple channels.
Collaborated with cross-functional teams to enhance customer experience and streamline support processes.
Utilized CRM software to track and manage customer interactions, ensuring timely follow-up and resolution.
Developed training materials for new hires, fostering a culture of knowledge sharing within the team.
Education
High School Diploma
Southwest Edgecombe High School | Pinetops, NC | 06.2025