Reliable and goal-oriented professional with experience in customer support and sales. Strong communication and collaboration skills have led to improved customer satisfaction and streamlined support processes.
Work History
Sales Associate
1 Year
Royal King | 09.2025 - Current
Assisted customers with product selection, enhancing overall shopping experience.
Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
Maintained store organization and presentation, driving customer engagement and satisfaction.
Collaborated with team members to achieve sales goals, fostering a supportive work environment.
Customer Support Specialist
2 Years 4 Months
Shop Disney | 05.2024 - Current
Resolved customer inquiries and issues through effective communication across multiple channels.
Collaborated with cross-functional teams to enhance customer experience and streamline support processes.
Utilized CRM software to track and manage customer interactions, ensuring timely follow-up and resolution.
Developed training materials for new hires, fostering a culture of knowledge sharing within the team.
Education
High School Diploma
Southwest Edgecombe High School | Pinetops, NC | 06.2025