Summary
Overview
Work History
Education
Skills
Timeline
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Dizaya McCray

Rocky Mount

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Royal King
Rocky Mount, NC
09.2025 - Current
  • Delivered exceptional customer service, enhancing overall shopping experience and customer satisfaction.
  • Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Assisted in training new sales associates on store policies and customer engagement techniques.
  • Collaborated with team members to achieve daily sales targets and improve operational efficiency.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.

Cashier

Chic-Fil-A
Rocky Mount, NC
03.2023 - 08.2025
  • Maintained accurate cash drawer, reconciling discrepancies at end of shifts.
  • Assisted in training new staff on register operations and customer service protocols.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

Southwest Edgecombe High School
Pinetops, NC
06-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency

Timeline

Customer Service Representative

Royal King
09.2025 - Current

Cashier

Chic-Fil-A
03.2023 - 08.2025

High School Diploma -

Southwest Edgecombe High School
Dizaya McCray