DISWANIQUE PARKER

Track, verify, and update medical licenses and life support certifications (e.g., BLS, ACLS, PALS) for all medical trainees in accordance with institutional and accreditation requirements.

• Communicate proactively with trainees and program administrators to ensure timely submission and renewal of required documentation.

• Manage and facilitate the execution and approval of affiliation agreements between Duke Hospital medical education programs and external clinical training sites.

• Collaborate with legal, academic, and administrative departments to ensure agreements meet institutional standards and regulatory guidelines.

• Maintain organized records and audit-ready documentation for all compliance-related activities.

• Serve as a liaison between training programs, clinical sites, and internal stakeholders regarding compliance documentation and requirements.

• Support audits, accreditation reviews, and internal reporting by providing accurate and timely compliance information.

• Assist in the development and implementation of compliance policies and procedures related to trainee credentialing and external rotations.

• Gathered, arranged and corrected research data to create student files .
• Updated student school term and documents.
• Transferred foreign student information to different systems for a more detailed and updated setting.
• Completed data entry tasks with accuracy and efficiency.
• Verified accuracy of data before transcribing.

• Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest
• Delivered clerical support by handling a range of routine and special requirements
• Interacted with customers by phone, email or in-person to provide information
• Provided expert administrative support to meet daily requirements and maximize team productivity
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
• Coordinate weekly appointments and meetings for staff through email and employee calendars regarding their appointments or meeting times.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
• Provided COVID-19 FAQs and educational material to patrons and employees
• Scheduled patients for Covid related appointments and maintained master calendar
• Established and maintained client rapport by utilizing quality customer service
• I answered phone calls and answered questions from potential patients
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
• Handled complaints and questions, and re-directed calls to other team members.

• Answer inbound calls from customers and provide accurate information in a professional manner
• Respond to customer inquiries via email
• Set appointments for patients with an important level of accuracy
• Assist support staff as needed to resolve customer issues and perform database maintenance
• Maintain strictest confidentiality; adhering to all HIPAA guidelines/regulations
• Facilitated communication between patients and various departments and staff
• Reviewed and corrected claim errors to facilitate smooth processing.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
• Resolved customer issues quickly and notified supervisor immediately when problems escalated
• Collected room deposits, fees and payments
• Welcomed each new arrival pleasantly and confirmed reservations and identification
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

• Assisted customers by providing information and resolving complaints
• Assisted in processing and replenishing merchandise, monitored floor stock and ensured establishment was clean and inviting
• Created a positive atmosphere by greeting customers upon entering the establishment and providing a pleasant and friendly shopping experience
• Issued receipts, refunds, credits, or change due to customers
• Maintained an awareness of all promotions and advertisements
• Processed merchandise returns or exchanges
• Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and media.