Dirrell Williams
Charlotte
Summary
Versatile and dynamic professional with a proven track record at USPS, adept in route management and enhancing customer satisfaction. Excelled in safety awareness and fostering team collaboration, significantly improving operational efficiency. Skilled in leveraging technology for optimal delivery performance, demonstrating exceptional hand-eye coordination and problem-solving abilities.
Overview
22
22
years of professional experience
Work History
Mail Carrier
USPS
09.2022 - Current
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Traffic Control Flagger
AWP
08.2020 - 07.2022
- Used flagging tools such as stop and slow paddle and red flag.
- Professionally communicated with motorists stuck in stopped traffic.
- Patiently directed motorists towards detours and alternate routes.
- Familiar with use of hand signaling procedures.
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
- Organized and maintained site equipment during slow hours.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Provided clear instructions to motorists regarding detours or alternate routes during road closures or delays.
Crew Member
Show Specialist
02.2019 - 04.2021
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Foreman
Black Ridge Construction
12.2014 - 01.2021
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Championed company values through consistent modeling of ethical behavior and adherence to corporate policies.
- Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
- Reviewed project details to specify correct materials and equipment for job sites.
- Checked equipment to determine if maintenance was required.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
Lumper
All-american Mayflower
10.2008 - 10.2014
- Strengthened teamwork among crew members by actively participating in group problem-solving sessions for operational challenges.
- Reduced turnaround times for trucks by efficiently loading and unloading cargo according to established schedules.
- Contributed to a safe working environment by adhering to safety protocols and reporting hazards.
- Ensured accurate inventory counts with meticulous attention to detail during the loading and unloading process.
- Minimized product damage by carefully handling fragile items during the loading and unloading process.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
Manager
Dirty Boyz Mobile Detailing
11.2002 - 12.2008
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Business Management -
Strayer University
Charlotte, NCSkills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Package handling
- Mail sorting
- Postal regulations
- Route management
- Mail distribution
- Supply management
- Report preparation
- Vehicle maintenance
- Hand-eye coordination
- Route navigation
- Load management
- Street orientation
- Sorting mail
- Technology use
- Scan parcels
- Route deliveries
- Delivery records
- Route planning
Timeline
Mail Carrier
USPS
09.2022 - Current
Traffic Control Flagger
AWP
08.2020 - 07.2022
Crew Member
Show Specialist
02.2019 - 04.2021
Foreman
Black Ridge Construction
12.2014 - 01.2021
Lumper
All-american Mayflower
10.2008 - 10.2014
Manager
Dirty Boyz Mobile Detailing
11.2002 - 12.2008
Business Management -
Strayer University
Similar Profiles
Gevis Dickerson JrGevis Dickerson Jr
Mail Carrier at USPSMail Carrier at USPS
Natavia GordonNatavia Gordon
Mail Handler at USPSMail Handler at USPS
Justin MckenzieJustin Mckenzie
Mail Carrier at USPSMail Carrier at USPS