Diosa Rivera
Charlotte
Summary
Entry-level IT professional with 20+ years’ experience in the healthcare and hospitality industry extensive experience in patient care and hospital administrative functions. Knowledgeable regarding troubleshooting and basic networking. Proven history of cultivating strong patient rapport to provide exceptional care and patient education. Outstanding communication, interpersonal and problem-solving skills. Dedicated, hard worker, and quick learner with an optimistic attitude; eager to apply technical skills and customer service abilities to the IT industry or related.
Overview
21
21
years of professional experience
Work History
Stower/Fulfillment Associate
Amazon
Charlotte
10.2018 - Current
- Maintained accurate inventory records by scanning bar codes for items received and shipped.
- Reported any discrepancies found in deliveries or inventories.
- Cleaned work area on a daily basis and performed general housekeeping duties as needed.
- Continuously pulled items off carts and placed on correct shelves.
- Picked customer orders to sort, pack and prepare orders for shipment.
- Used handheld scanner to sort products onto appropriate shelves daily.
- Scanned and sorted packages to stage for delivery drivers.
- Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
PCA/Receptionist/Laundry Aide/Housekeeper
Charlotte Assisted Living
Charlotte
10.2016 - 02.2025
- Assisted residents with daily living activities and personal care needs.
- Maintained cleanliness and organization in resident living areas and common spaces.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Monitored vital signs and reported changes to nursing staff promptly.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Responded to bell or light signal calls to assist patients with needs.
Pharmacy Technician
Walgreens
Charlotte
02.2005 - 01.2022
- Processed prescription orders accurately and efficiently for customers.
- Assisted pharmacists in preparing medications and managing inventory levels.
- Maintained cleanliness and organization of the pharmacy workspace at all times.
- Operated pharmacy software for managing prescriptions and patient records securely.
- Verified insurance information and processed billing for prescription claims promptly.
- Trained new team members on pharmacy procedures and customer service standards.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
Degree -
UNCC
North Carolina05-2027
High School Diploma -
Queens Academy HS
Queens, NY06-1995
Timeline
Stower/Fulfillment Associate
Amazon
10.2018 - Current
PCA/Receptionist/Laundry Aide/Housekeeper
Charlotte Assisted Living
10.2016 - 02.2025
Pharmacy Technician
Walgreens
02.2005 - 01.2022
Degree -
UNCC
High School Diploma -
Queens Academy HS