Dionne Pierce-Gainey
Fayetteville
Summary
Dynamic retail manager with a proven track record in customer engagement, team leadership, and operational excellence. Committed to fostering a positive shopping environment that drives sales and enhances customer satisfaction.
Overview
7
7
years of professional experience
Work History
Department Manager
H&M Hennes & Mauritz
Fayetteville, NC
10.2025 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained staff on company policies, product knowledge, and customer service best practices.
- Assisted in inventory management, maintaining stock levels and organizing merchandise displays.
- Collaborated with team members to create a positive shopping environment for customers.
- Implemented visual merchandising strategies to enhance store appeal and drive sales.
- Monitored sales trends to identify opportunities for improvement and strategic promotions.
- Resolved customer inquiries and complaints promptly, ensuring a high level of service quality.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Store Manager
Bealls Store
Lumberton, NC
09.2018 - 10.2025
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Mentored and developed a high-performing team, enhancing staff productivity and morale.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, adjusting strategies to drive revenue growth.
- Established training programs for new hires, improving onboarding efficiency and retention rates.
- Oversaw visual merchandising standards, ensuring consistent brand representation throughout the store.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
High School Diploma -
Jack Britt
Fayetteville, NCSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Customer engagement
- Safety and security
- Retail management
Timeline
Department Manager
H&M Hennes & Mauritz
10.2025 - Current
Store Manager
Bealls Store
09.2018 - 10.2025
High School Diploma -
Jack Britt