Conise Alston
Burlington,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
On Demand Specialist
MindPath Health
01.2022 - Current
- Schedule appointments (same day and follow ups)
- Set up and troubleshoot user accounts for both patients and providers.
- Analyze and report on program evaluation data and supporting clinicians during consultations under direct supervision of On Demand Supervisor.
- Serve as liaison for multiple departments (clinical, staff, intake, and customer service) involved with day-to-day operations of telemedicine platform.
- Perform data entry, collection, and report generation
Patient Service Associate
Duke University Health
08.2018 - 05.2021
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
- Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
- Handled cash, debit and credit transactions accurately while managing daily collection of copays, deductibles, or other fees from patients.
- Completed comprehensive HIPAA certification training, showcasing a deep understanding of data security, patient privacy, and regulatory compliance.
Sr. Department Coordinator
Duke University Stores
02.2012 - 08.2018
- Reported to the Assistant General Manager
- Assisted customers
- Operated a cash terminal
- Merchandised products
- Ordering and receiving
- Assisted with the preparation and staffing of various athletic events, as needed to meet full coverage demands.
Education
High School Diploma -
Hillside High School
Durham, NC06.2007
Skills
- Emergency Response
- Decision-Making
- Customer Service
- Attention to Detail
- Reliability
- Problem-Solving
- Excellent Communication
- Organizational Skills
Timeline
On Demand Specialist
MindPath Health
01.2022 - Current
Patient Service Associate
Duke University Health
08.2018 - 05.2021
Sr. Department Coordinator
Duke University Stores
02.2012 - 08.2018
High School Diploma -
Hillside High School
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