Dillon Thomason
Louisburg
Summary
Dynamic Sales Consultant with a proven track record at Holman Automotive, excelling in consultative sales and customer relationship building. Skilled in objection handling and staff training, I consistently exceed sales goals while fostering loyalty through exceptional service. My expertise in CRM systems enhances client satisfaction and drives repeat business.
Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Holman Automotive
01.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Enhanced team performance by sharing successful sales strategies and best practices by training fellow sales consultants.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Server
Cape Fear Seafood
09.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers.
Cook
Beach Burger
06.2023 - 08.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
To-Go Server
Texas Roadhouse
11.2022 - 04.2023
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Managed phone and online orders with high degree of accuracy, ensuring customer satisfaction with every interaction.
- Streamlined order packing process, significantly reducing wait times for customers.
- Improved team morale and efficiency with proactive communication and collaboration during peak hours.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Greeted customers and answered inquiries regarding menu items and specials.
Cook
Beach Burger
06.2022 - 08.2022
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Busser
Crab Shack
06.2020 - 08.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Reduced wait times for seating, efficiently managing flow of guests during peak hours.
- Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
- Streamlined closing procedures, enabling restaurant to close on time by efficiently cleaning and organizing dining area.
- Supported team-oriented environment, assisting colleagues during high-volume periods to maintain service standards.
- Monitored food and beverage supplies, assisting with restocking when needed.
Education
Rolesville High School
Rolesville, NC06-2023
Skills
- Objection handling
- Persuasive communication
- Closing techniques
- Consultative sales
- Prospect qualification
- Exceeds sales goals
- Customer relationship building
- Product and service knowledge
- Staff training
- Time management
- CRM proficiency
Timeline
Sales Consultant
Holman Automotive
01.2024 - Current
Server
Cape Fear Seafood
09.2023 - 12.2023
Cook
Beach Burger
06.2023 - 08.2023
To-Go Server
Texas Roadhouse
11.2022 - 04.2023
Cook
Beach Burger
06.2022 - 08.2022
Busser
Crab Shack
06.2020 - 08.2020
Rolesville High School
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