Dillon Medlin
Fuquay-Varina
Summary
Skilled Specialty Pharmacy Liaison with 8 years of experience in patient advocacy, agent management, medical billing, and insurance verification. Proven track record of providing exceptional customer service and leading teams to achieve program goals. Proficient in EHR systems, EMR systems, and medical terminology. Possesses a strong understanding of HIPAA regulations and medical office procedures. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Liaison
Valeris
Morrisville, NC
03.2025 - Current
- Acted as the primary liaison between specialty pharmacies, access reimbursement managers, and the in-office hub, ensuring seamless continuation of the patient journey, insurance coverage, medical billing, reimbursement processes, and access to complex pharmaceuticals.
- Served as the main point of contact for multiple representatives and territories, overseeing patient-related matters for the Northeast region of the United States.
- Consistently received positive feedback from customers and colleagues, demonstrating strong relationship-building and communication skills.
- Collaborated with healthcare providers to optimize medication therapy management and patient adherence.
Field Support Liaison (FSL)
Mercalis
Morrisville, NC
10.2023 - Current
- Acted as the primary liaison between field representatives and the in-office hub, ensuring seamless continuation of the patient journey, insurance coverage, medical billing, reimbursement processes, and access to complex pharmaceuticals.
- Served as the main point of contact for multiple representatives and territories, overseeing patient-related matters for the Northeast region of the United States.
- Consistently received positive feedback from customers and colleagues, demonstrating strong relationship-building and communication skills.
- Assisted in the training of new FSLs and hub agents.
- Facilitated communication between departments to enhance project alignment and operational efficiency.
- Developed and maintained relationships with client to support strategic initiatives and project success.
Interim Associate Program Manager
Mercalis
Morrisville, NC
08.2024 - 01.2025
- Managed client contracts and ensured successful execution of deliverables.
- Led regular client meetings, providing program updates, presentations, and discussing potential enhancements.
- Analyzed program key performance indicators to drive data-driven business reports, to be reported to the client both monthly and quarterly.
- Assisted clients in navigating their internal processes and requirements, ensuring smooth project execution.
- Led a team of several Field Support Liaisons, assisting with any and all program and client challenges.
- Serve as a subject matter expert within the organization and provide mentorship to other team members.
- Assisted in the hub-wide launch of new EMR system, including working closely with the Director and Operations Manager to determine work assignment and metrics for agents.
Support Coordinator
TrialCard, Inc
Morrisville, NC
02.2023 - 10.2024
- Responsible for serving as an advocate to patients and healthcare professionals regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals.
- Received regular positive customer and coworker reviews.
- After eight months in the position I was promoted to the Field Support Liaison role.
Ophthalmic Technician
Kelly Eye Center
Raleigh, NC
01.2022 - 01.2023
- Responsible for maintaining patient's medical records, gathering updated information, preparing patients for their exams (including medical testing and refractions), and assisting our optometrists and ophthalmologist with clinic.
- Conducted preliminary vision tests to assist ophthalmologists in diagnosing eye conditions.
- Assisted in patient education regarding ocular health and post-operative care instructions.
- Performed ocular imaging procedures using advanced diagnostic equipment, ensuring high-quality results.
- Trained new staff on office protocols and equipment operation for improved team efficiency.
- Coordinated with ophthalmologists to develop treatment plans based on patient assessments and test results.
Front Desk Specialist
Kelly Eye Center
Raleigh, NC
08.2018 - 01.2022
- Responsible for running the check-out desk, scheduling patients for return appointments, determining payment amounts based on insurance and procedures performed during visit, setting up referrals with other offices, and maintaining patient-doctor correspondence via phone system, faxing, and email.
- Managed patient scheduling and appointment coordination to optimize daily operations.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted in billing and insurance verification processes, ensuring compliance with industry standards.
- Trained new staff on front desk procedures and best practices for patient interactions.
Bartender/Server
Ruby Tuesday
Fuquay
12.2015 - 08.2018
- Responsible for greeting and seating customers, taking their orders, ensuring accuracy and quality of their meals, and keeping the restaurant clean.
- Prepared and served a wide variety of beverages and cocktails.
- Delivered exceptional customer service in fast-paced bar environment.
Education
High school diploma -
Fuquay-Varina High School
Fuquay-Varina, NCSkills
- EHR systems
- Excel
- EMR Systems
- Medical Terminology
- Windows
- Word
- Medical Scheduling
- Powerpoint
- Excellent interpersonal communication
- HIPAA
Certification
Ophthalmic Scribe Certified (OSC)
Languages
English - Fluent
Timeline
Specialty Pharmacy Liaison
Valeris
03.2025 - Current
Interim Associate Program Manager
Mercalis
08.2024 - 01.2025
Field Support Liaison (FSL)
Mercalis
10.2023 - Current
Support Coordinator
TrialCard, Inc
02.2023 - 10.2024
Ophthalmic Technician
Kelly Eye Center
01.2022 - 01.2023
Front Desk Specialist
Kelly Eye Center
08.2018 - 01.2022
Bartender/Server
Ruby Tuesday
12.2015 - 08.2018
High school diploma -
Fuquay-Varina High School