Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dilara Hilgenstock

Charlotte

Summary

I am experienced in managing high-volume dining environments and I excelled in customer service and effective multitasking at 37 Sol. I am skillful in training peers in service excellence and utilizing organizational skills to improve guest experiences. While working, I apply a combination of professional and personal skills that are necessary to create an organized and warm environment for customers. I am a friendly and approachable Hostess with thorough experience in managing reservations, waitlists, and guest accomodations. I excell in greeting and seating guests promptly to maintain workflows. I am highly organized and committed to creating a welcoming and professional atmosphere.

Overview

2
2
years of professional experience

Work History

Hostess

37 Sol
10.2022 - 04.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

High School Diploma -

South Mecklenburg High School
Charlotte, NC
06-2026

Skills

  • Customer service
  • Effective multitasking
  • Phone etiquette
  • Detail-oriented
  • High volume dining
  • Positive and professional
  • Active listening and communication
  • Reliable and trustworthy
  • Problem-solving
  • Time management
  • Organizational skills
  • Punctuality

Languages

German
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary

Timeline

Hostess

37 Sol
10.2022 - 04.2024

High School Diploma -

South Mecklenburg High School
Dilara Hilgenstock