Dijon Hale
Durham
Summary
Experienced in team leadership with a focus on enhancing productivity and customer service. Coordinated resources effectively to meet project goals while monitoring team performance against established targets. Implemented process improvements that streamlined operations and resolved escalated customer complaints efficiently. Trained new staff on procedures, ensuring compliance with company policies and fostering a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Fashion Team Lead
Walmart
Durham
07.2023 - Current
- Coordinated team resources to achieve project goals.
- Developed strategies to increase team productivity and improve customer service levels.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new staff in relevant processes and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
- Ensured compliance with company policies and procedures throughout the team.
- Identified opportunities for process improvements, implementing changes when required.
- Delegated tasks appropriately according to individual skill sets.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Overnight Stocker
Walmart
Durham
10.2022 - 07.2023
- Organized shelves, racks and bins to ensure product availability.
- Responded quickly to emergency situations during night shifts.
- Worked collaboratively with other team members to achieve departmental goals.
- Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
- Conducted price changes as needed, following established procedures.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
Cashier /cook
Popeyes
Greensboro
08.2020 - 12.2020
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
Cashier
McDonald’s
Greensboro
03.2020 - 08.2020
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Deli Clerk
Harris Teeter
Durham
07.2019 - 12.2019
- Adhered to health and safety standards while preparing food.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Prepared Food
- Cooked on the line
- Handled meat slicers
- Handles cheese slickers
- Used a rotisserie Oven
Education
High School Diploma -
Durham Technical Community College
Durham, NC05-2019
Skills
- Team leadership
- Customer service
- Conflict resolution
- Employee training
- Performance monitoring
- Food safety
- Visual merchandising
- Inventory control
- Time management
Languages
English
Full Professional
References
References available upon request.
Brief Description Of Me
- I am Energetic
- I’m a out going individual
- Easy to get along with
- Great communication skills
- I’m good at working In groups or with solo projects
- Good at customer care and ensuring customers are satisfied
- I’m fast learning and I’m not afraid to ask when I need help
Timeline
Fashion Team Lead
Walmart
07.2023 - Current
Overnight Stocker
Walmart
10.2022 - 07.2023
Cashier /cook
Popeyes
08.2020 - 12.2020
Cashier
McDonald’s
03.2020 - 08.2020
Deli Clerk
Harris Teeter
07.2019 - 12.2019
High School Diploma -
Durham Technical Community College