Diego Calderon
Charlotte
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.
Overview
2
2
years of professional experience
Work History
Restaurant Team Member
Catrachitos Restaurant and Bar
02.2024 - 05.2025
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Good customer service
Customer Service Representative
StarTek
06.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Instituto San Francisco
Tegucigalpa, Honduras11-2020
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Cash handling expertise
- Hygiene practices
- Inventory management
- Multitasking and organization
- Service prioritization
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Restaurant Team Member
Catrachitos Restaurant and Bar
02.2024 - 05.2025
Customer Service Representative
StarTek
06.2023 - 10.2023
High School Diploma -
Instituto San Francisco
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