Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

DiDi Price

Marshville

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Police Telecommunicator

Charlotte Mecklenburg Police Department
12.2024 - Current
  • Supported officers in the field with timely information retrieval, facilitating their ability to make informed decisions during critical incidents.
  • Consistently met performance metrics, demonstrating exceptional skills in multitasking, problem-solving, and decision-making under pressure.
  • Streamlined communication between departments with clear and concise relay of pertinent information during joint operations.
  • Reduced officer response time to critical incidents, utilizing advanced mapping technology for efficient routing guidance.
  • Completed comprehensive training programs in emergency call handling protocols, enhancing proficiency and preparedness for diverse situations.
  • Developed strong working relationships with fellow telecommunicators, fostering a positive team environment focused on collaboration and continuous improvement.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Assisted callers in emergency situations with appropriate information and support.

Lead Certified Medical Assistant

Charlotte Eye, Ear, Nose & Throat Associates
03.2023 - 08.2024
  • Administered injections and medications under the direction of a physician or nurse.
  • Ensured that all patient safety policies were followed throughout each procedure and visit.
  • Responded to inquiries from staff members regarding patient care plans or treatment options.
  • Participated in team meetings to discuss best practices related to patient care delivery.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Assigned daily task to clinical employees.
  • Trained new hire employees on safety protocols and OSHA compliance.

Certified Medical Assistant

Novant Health Child & Adolescent Medical Group
09.2021 - 02.2023
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Administered rapid tests for COVID, strep, flu, urine, blood samples etc. for providers.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Documented notes during patient visits.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Incorporated outside records into charts and EHR.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Organized charts, documents and supplies to maintain team productivity.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Administered vaccines to pediatric patients from age two months to age 21 years.
  • Performed EKG's on patients as ordered by the provider.
  • Administered medications (injections and oral) to patients as ordered by provider.

Certified Medical Assistant/Clinic Surgery Scheduler

Charlotte Eye, Ear, Nose & Throat Associates
11.2017 - 09.2021
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Worked with operating facilities to schedule procedures on behalf of one surgeon.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Ordered and maintained supply inventory for medical office.
  • Distributed treatment and procedural information to patients.
  • Scheduled follow-up appointments as designated by physician.
  • Communicated with patients with compassion while keeping medical information private.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled and confirmed patient appointments and consultations.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Education

High School Diploma -

Forest Hills High School
Marshville, NC

Skills

  • Medical Terminology
  • Multitasking and Prioritization
  • Supply Management
  • Patient Relations
  • Cleaning and Sanitizing
  • Appointment Scheduling
  • Treatment Room Preparation
  • Clear Communication
  • Medication Administration
  • Time Management
  • Specimens Collection and Processing
  • Vitals Collection and Documentation
  • Electronic Charting
  • Order Preparation
  • Cleaning and Organizing
  • Self-Motivated and Disciplined
  • Attention to Detail
  • Punctual and Dependable
  • Safety Protocols
  • Health and Safety Regulations
  • Microsoft Outlook
  • Safety Training
  • Patience and tolerance
  • Memory retention
  • Typing speed
  • Confidentiality
  • Call prioritization
  • Teamwork
  • Teamwork and collaboration
  • Emergency response procedures
  • Time management
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Map reading
  • Attention to detail
  • Adaptability and flexibility
  • Listening skills
  • Self motivation
  • Dependable and responsible
  • Professionalism

Certification

  • Certified Medical Assistant, National Health Career Association - 2020
  • Telecommunicator Certification Course
  • APCO Public Safety Telecommunicator

Education and Training

other

Timeline

Police Telecommunicator

Charlotte Mecklenburg Police Department
12.2024 - Current

Lead Certified Medical Assistant

Charlotte Eye, Ear, Nose & Throat Associates
03.2023 - 08.2024

Certified Medical Assistant

Novant Health Child & Adolescent Medical Group
09.2021 - 02.2023

Certified Medical Assistant/Clinic Surgery Scheduler

Charlotte Eye, Ear, Nose & Throat Associates
11.2017 - 09.2021

High School Diploma -

Forest Hills High School

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