Dianne Clarke-Hall
Elon,NC
Summary
Dynamic Medical Coding Specialist with proven expertise at Avance Care, excelling in ICD-10 proficiency and HIPAA compliance. Enhanced billing efficiency through effective communication and teamwork, while optimizing revenue by identifying coding discrepancies. Detail-oriented and adaptable, committed to maintaining high standards in medical documentation and patient privacy.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Lab assistant position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Coding Specialist
Avance Care
11.2021 - 10.2024
- Promoted a collaborative work environment through effective communication and teamwork among fellow Medical Coding Specialists.
- Streamlined billing processes for improved efficiency by maintaining up-to-date knowledge of coding guidelines and procedures.
- Supported accurate reimbursement rates for services rendered by applying appropriate modifiers when necessary during the coding process.
- Assisted management in revenue optimization by providing expertise in medical coding practices and identifying potential areas for improvement.
- Maintained strict adherence to HIPAA regulations by protecting confidential patient information during the coding process.
Medical Coder
Duke Primary and Urgent Care
11.2016 - 10.2021
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Generated reports to identify coding trends and discrepancies.
- Expedited claim resolution with insurance companies through clear communication and prompt follow-up actions.
Certified Medical Coder
Arkansas Heart Hospital Clinic
01.2014 - 09.2016
- Improved accuracy of medical coding by thoroughly reviewing patient records and assigning correct codes for diagnoses and procedures.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Maintained compliance with industry regulations by staying up-to-date on the latest changes in medical coding guidelines and conventions.
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
Release of Information Specialist
Baptist Health Medical Center- Healthport
08.2013 - 01.2014
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
- Increased customer satisfaction levels through prompt responses to inquiries and effective resolution of concerns.
Call Center Associate
Baptist Health Medical Center
08.2010 - 03.2012
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Collaborated with cross-functional teams to resolve complex issues, ensuring a seamless customer experience.
Lab Assistant
American Esoteric Laboratories
09.2006 - 12.2009
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Oversaw items in inventory and reordered before supplies diminished.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
Education
No Degree - Medical Assisting
The Medix School
Silver Spring, MD05.1982
No Degree - Coding Technology
Baptist Health School of Nursing And Allied Health
Little Rock, AR05-2003
Skills
- ICD-10 proficiency
- Medical abbreviations
- Procedural coding accuracy
- HIPAA compliance
- Medical documentation
- Electronic health records
- Troubleshooting abilities
- Detail-oriented
- Verbal and written communication
- Adaptability and flexibility
- Effective communication
- Team collaboration
Accomplishments
- Achieved CMA and CPC by completing certification exams with accuracy and efficiency.
- Combined phlebotomy, lab assistant and customer service into delivering
- Collaborated with team of 9 in the development of several projects to streamline and create a cohesive, consistent and timely effective workflow
Affiliations
- American Association of Professional Coders
- American Health Information Management Association
- Women at the Well International Ministry
Certification
- CPC - Certified Professional Coder
- ICD 10 Certification - 2015
Timeline
Medical Coding Specialist
Avance Care
11.2021 - 10.2024
Medical Coder
Duke Primary and Urgent Care
11.2016 - 10.2021
Certified Medical Coder
Arkansas Heart Hospital Clinic
01.2014 - 09.2016
Release of Information Specialist
Baptist Health Medical Center- Healthport
08.2013 - 01.2014
Call Center Associate
Baptist Health Medical Center
08.2010 - 03.2012
Lab Assistant
American Esoteric Laboratories
09.2006 - 12.2009
No Degree - Medical Assisting
The Medix School
No Degree - Coding Technology
Baptist Health School of Nursing And Allied Health
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