Dianna Brock
Wallace
Summary
Dynamic professional with a proven track record at the United States Air Force, excelling in critical thinking and team collaboration. Known for enhancing customer satisfaction as a Pest Exterminator and thriving in high-pressure environments as a Waitress. Proficient in Microsoft Office, delivering exceptional results through effective communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
United States Air Force
DOD
04.2016 - 09.2025
- Demonstrated strong personal responsibility and self-motivation in all tasks.
- Thrived in fast-paced environments, consistently delivering high-quality results.
- Collaborated effectively within teams while maintaining independent work capabilities.
- Adapted swiftly to new situations by leveraging rapid learning abilities.
- Exhibited excellent verbal and written communication skills in diverse contexts.
- Utilized critical thinking to analyze problems, evaluate solutions, and make informed decisions.
Pest Exterminator
Bama Exterminating
10.2015 - 04.2016
- Enhanced customer satisfaction through timely and efficient pest extermination services.
- Conducted inspections at residences and businesses to identify pest issues.
- Executed pest control solutions, including bed bug and termite treatments.
Waitress
The Front Porch Restaurant
09.2013 - 05.2015
- Fostered teamwork through effective communication and collaboration during shifts.
- Maintained composure while managing difficult customers in high-pressure situations.
- Ensured cleanliness and organization of server areas to enhance operational efficiency.
- Operated cash registers and credit card machines for accurate customer transactions.
Education
Bachelor of Arts - Psychology
American Military University
Maryland03-2025
Associate of Arts - Criminal Justice
Community College of The Air Force
Montgomery, AL03-2025
Skills
- Team collaboration
- Effective communication
- Critical thinking
- Customer service
- Problem solving
- Time management
- Microsoft Office proficiency
Accomplishments
- Airman Enhancement Course in 2017
- Airman Leadership Course in 2022
- Joint Multi-Domain C-sUAS Course in 2023
References
References available upon request.
Timeline
United States Air Force
DOD
04.2016 - 09.2025
Pest Exterminator
Bama Exterminating
10.2015 - 04.2016
Waitress
The Front Porch Restaurant
09.2013 - 05.2015
Bachelor of Arts - Psychology
American Military University
Associate of Arts - Criminal Justice
Community College of The Air Force
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