Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Dianna Brock

Wallace

Summary

Dynamic professional with a proven track record at the United States Air Force, excelling in critical thinking and team collaboration. Known for enhancing customer satisfaction as a Pest Exterminator and thriving in high-pressure environments as a Waitress. Proficient in Microsoft Office, delivering exceptional results through effective communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

United States Air Force

DOD
04.2016 - 09.2025
  • Demonstrated strong personal responsibility and self-motivation in all tasks.
  • Thrived in fast-paced environments, consistently delivering high-quality results.
  • Collaborated effectively within teams while maintaining independent work capabilities.
  • Adapted swiftly to new situations by leveraging rapid learning abilities.
  • Exhibited excellent verbal and written communication skills in diverse contexts.
  • Utilized critical thinking to analyze problems, evaluate solutions, and make informed decisions.

Pest Exterminator

Bama Exterminating
10.2015 - 04.2016
  • Enhanced customer satisfaction through timely and efficient pest extermination services.
  • Conducted inspections at residences and businesses to identify pest issues.
  • Executed pest control solutions, including bed bug and termite treatments.

Waitress

The Front Porch Restaurant
09.2013 - 05.2015
  • Fostered teamwork through effective communication and collaboration during shifts.
  • Maintained composure while managing difficult customers in high-pressure situations.
  • Ensured cleanliness and organization of server areas to enhance operational efficiency.
  • Operated cash registers and credit card machines for accurate customer transactions.

Education

Bachelor of Arts - Psychology

American Military University
Maryland
03-2025

Associate of Arts - Criminal Justice

Community College of The Air Force
Montgomery, AL
03-2025

Skills

  • Team collaboration
  • Effective communication
  • Critical thinking
  • Customer service
  • Problem solving
  • Time management
  • Microsoft Office proficiency

Accomplishments

  • Airman Enhancement Course in 2017
  • Airman Leadership Course in 2022
  • Joint Multi-Domain C-sUAS Course in 2023

References

References available upon request.

Timeline

United States Air Force

DOD
04.2016 - 09.2025

Pest Exterminator

Bama Exterminating
10.2015 - 04.2016

Waitress

The Front Porch Restaurant
09.2013 - 05.2015

Bachelor of Arts - Psychology

American Military University

Associate of Arts - Criminal Justice

Community College of The Air Force

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Dianna Brock