Diane McGill
Sparta
Summary
Dynamic Project Manager with extensive experience at NC OSBM-Disaster Recovery, adept in budget management and regulatory compliance. Successfully developed comprehensive project plans, fostering team collaboration and ensuring timely delivery of high-quality results. Proven ability to cultivate relationships with stakeholders while managing grant writing and project closure effectively.
Overview
30
30
years of professional experience
Work History
Project Manager
NC OSBM-Disaster Recovery
03.2024 - Current
- Assessed storm damages and submitted grant awards and contract approvals for homeowners to receive repaired or new homes, mobile homes, private roads and bridges.
- Collaborated with contractors and permitting offices to ensure compliance with local, state and federal regulations.
- Oversaw budget development and management; conducted weekly site visits to monitor progress of project, before approving payments to contractors and vendors.
- Cultivated positive relationships with VOADS (Voluntary Organizations Active in Disaster's).
- Managed construction projects, private contractors, and the Baptist on Mission Grant from the State of North Carolina.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Provided detailed project status updates to OSBM-DR Team.
Administrative Specialist
NC OSBM-Disaster Recovery
01.2021 - 03.2024
- Administrative Specialist for Earthquake Recovery and Tropical Storm Fred Recovery Site Offices. Maintained a professional and welcoming office atmosphere by greeting visitors, answering phone calls promptly, and addressing any in-person inquiries with courtesy.
- Delivered top-notch administrative support to project management team, promoting excellence in office operations.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Offered compassionate and attentive guidance to applicants during moments of crisis and recovery.
- Attended meetings with Operations Manager, contractors, homeowners, to determine scope of repairs and rebuilds.
- Explained eligibility requirements, application details, disaster relief program details to applicants.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Prepared Invitation for Bids (IFB) for the construction of new homes and demolition of existing homes. Filed IFB with the NC State Construction Office, followed protocol for IFB postings for Pre-bids, Opening Bids, and communicated with contractors, and OSBM-DR Operations Staff in writing of the bid minutes, bid tabulation, and drafting of the initial grant awards for legal approval.
- Maintained and updated tracking databases as required.
Scheduling Coordinator
Dr. William Arnold, DMD
02.2018 - 09.2020
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Coordinated with management to plan and optimize production schedules, proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Coordinated surgical appointments for patients at other facilities. Coordinating patient's insurance for dental procedure coverage.
- Carried out front office duties utilizing data entry skills in framework of medical database, collection of payments, via patients, and insurance.
Account Executive
Medical Services of America
05.2016 - 05.2018
- Provided exceptional customer service, to a 7-county territory throughout western North Carolina, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Demonstrated products, their specific features and educated physicians, medical staff and patient at their locations and special events.
- Had extensive knowledge of Medicare, Medicaid, and Insurance guidelines specific to Home Medical Equipment regulations.
Medical Practice Manager
Twin County Regional Hospital
09.2013 - 09.2015
- Oversaw daily operations of 3 medical practices, coordinating and management of staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction, budgets, and reporting to hospital executive team.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Supervised teams of 6 office personnel, 6 clinical and 5 physicians for 3 medical practice offices to include, Internal Medicine, Pain Management and Urology Practice.
- Developed close working relationships with front office and back office staff.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
Medical Practice Manager
Alleghany Memorial Hospital
08.2009 - 07.2013
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction, for Internal Medicine, Orthopedic, and Family Practice offices, physicians, and staff, within the hospital.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Developed close working relationships with front office and back office staff.
- Managed 8 employees with various personalities and from different cultures for a 4-physician practice.
- Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Managed budget for the medical practice, reducing overhead costs through patient retention, accurate medical coding and accounts receivables.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Processing Technician
Appalachian District Health Department
04.1995 - 09.2009
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Enabled effective communication between healthcare providers through accurate transcription of physician notes into electronic health record systems.
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with environmental health operations issuing permits for septic, and well installation for Ashe County.
- ICD 9 coding for health department programs, and financial reporting to district financial director and district health director.
Education
Project Manager - Certificate
IAP Career College
Portland, OR01-2024
Certificate Medical Office Manager
Medical Office Manager
06-2015
Phlebotomy - Certificate
Wilkes Community College
Wilkesboro, NC06-2012
Real Estate Certificate
Larry Foote Real Estate Insitute
Camp Hill, PA05-1993
High School Diploma -
Alleghany High School
Sparta, NC06-1981
Skills
- Project and Case Management
- Budget management
- Regulatory compliance
- Grant writing
- Schedule coordination
- Effective communication
- Team collaboration
- Project planning and development
- Budgeting and forecasting
- Purchasing and procurement
- Project closure
- Software Applications, Microsoft Outlook, Excel, Smartsheet, Adobe
Timeline
Project Manager
NC OSBM-Disaster Recovery
03.2024 - Current
Administrative Specialist
NC OSBM-Disaster Recovery
01.2021 - 03.2024
Scheduling Coordinator
Dr. William Arnold, DMD
02.2018 - 09.2020
Account Executive
Medical Services of America
05.2016 - 05.2018
Medical Practice Manager
Twin County Regional Hospital
09.2013 - 09.2015
Medical Practice Manager
Alleghany Memorial Hospital
08.2009 - 07.2013
Processing Technician
Appalachian District Health Department
04.1995 - 09.2009
Project Manager - Certificate
IAP Career College
Certificate Medical Office Manager
Medical Office Manager
Phlebotomy - Certificate
Wilkes Community College
Real Estate Certificate
Larry Foote Real Estate Insitute
High School Diploma -
Alleghany High School
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