DIANE MODLIN
Winston-Salem
Summary
Detail-oriented Retail Worker experienced in accurate cash handling and exceptional customer service. Achieved high levels of customer satisfaction by efficiently processing transactions and fostering a welcoming store atmosphere. Contributed to team success through strong collaboration and adaptability, ensuring smooth store operations.
Overview
7
7
years of professional experience
Work History
Service Desk Agent
Wal-Mart Supercenter
Franklin, NC
07.2025 - 06.2026
- Processed customer transactions using POS systems, contributing to streamlined checkout experience.
- Maintained accurate cash drawer and balanced end-of-day reports, ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Processed customer transactions efficiently using POS systems.
- Provided efficient and friendly service during checkout, boosting customer satisfaction and loyalty.
- Maintained accurate cash drawer and balanced end-of-day reports.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Approached every question or concern with calm and a level-headed approach.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
CNA
MACON VALLEY NURSING AND REHABILITATION CENTER
FRANKLIN, NC
02.2024 - 10.2025
- Provided compassionate personal care, including bathing, grooming, and mobility assistance for clients.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Coordinated with medical professionals to ensure continuity of care and adherence to treatment plans.
- Implemented infection control measures to maintain a safe environment for clients and staff.
- Assisted clients with daily living activities, promoting independence while ensuring comfort and dignity.
- Documented client progress accurately in electronic health records, facilitating effective communication among caregivers.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
CNA
ANGEL MEDICAL CENTER
FRANKLIN, NC
03.2023 - 02.2024
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation for accurate health records.
- Monitored vital signs and reported changes in resident conditions to healthcare team promptly.
- Implemented individualized care plans, enhancing resident satisfaction and overall well-being.
- Collaborated with multidisciplinary teams to optimize patient outcomes through coordinated care efforts.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
CNA
FRANKLIN HOUSE SENIOR LIVING
FRANKLIN, NC
01.2022 - 01.2023
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Assisted residents with daily activities and personal care needs. in assisted living facility and delivered high-quality support to meet needs.
- Utilized effective communication to alleviate patient anxiety during treatment. levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment.
- Assisted in emergency situations by providing crucial support during life-saving interventions.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
Supervisor
DOLLAR GENERAL
FRANKLIN, NC
03.2019 - 03.2020
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members to enhance performance and productivity.
- Streamlined workflow processes, resulting in increased operational efficiency.
- Coordinated scheduling and resource allocation for optimal production output.
- Implemented inventory management systems to maintain stock accuracy and reduce waste.
- Conducted performance evaluations, providing constructive feedback for continuous improvement.
- Facilitated communication between departments to foster collaboration and resolve issues promptly.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Education
Diploma - Certified Nursing Aide
SCC
SYLVA, NCHigh School Diploma -
WIDEFIELD HIGH SCHOO.
Colorado Springs, CO07-1997
Skills
- Customer service
- Excellent customer service
- Guest communication
- Handling complaints
- Empathy and patience
- Interpersonal skills
- Efficient checkout process
- Technical troubleshooting
- User support
- Incident management
- Reliability and punctuality
- Strong work ethic
- Customer onboarding
- Remote assistance
- Service request handling
- Problem resolution
- Service reporting
Timeline
Service Desk Agent
Wal-Mart Supercenter
07.2025 - 06.2026
CNA
MACON VALLEY NURSING AND REHABILITATION CENTER
02.2024 - 10.2025
CNA
ANGEL MEDICAL CENTER
03.2023 - 02.2024
CNA
FRANKLIN HOUSE SENIOR LIVING
01.2022 - 01.2023
Supervisor
DOLLAR GENERAL
03.2019 - 03.2020
Diploma - Certified Nursing Aide
SCC
High School Diploma -
WIDEFIELD HIGH SCHOO.