Diane Gillespie
Greensboro,NC
Summary
Dedicated property management professional with 10 plus years’ experience. Unwavering commitment to excellence with the ability to understand the customer’s needs, work independently and always go above and beyond what is expected. A true people person with a proven history of exceeding sales and leasing goals Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
6
6
years of professional experience
Work History
Community Manager
The Legacy At Sedgefiled
08.2023 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Managed community within established cost constraints.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Collected and maintained careful records of rental payments and payment dates.
Assistant Manager
American Capital Properties LLC
10.2021 - 08.2023
- Support the property manager in the day-today operation of a 26,210 square foot commercial property, excelling at delinquency reduction, collection increase, and tenant retention
- Prepares and negotiates contracts for new commercial tenants, while ensuring compliance with federal, state and local laws
- Acts as the first line of response for tenant questions, including routine and emergency property repairs
- Managed all building operation including marketing and securing tenants in accordance with all laws and regulations
- Managed and supervised maintenance team to complete projects and work orders in a timely manner
- Maintenance/Repair Operation Contract Responsible for managing vendor opportunity to bid projects
- Shall retain no less than three estimates for any required service contracts
- Lease commercial space to new tenants
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Community Manager
Core Cardinal Apartments
08.2020 - 08.2021
- Provided great customer service to prospects and tenants
- Managed and maintained 220 units
- Obtained an 95% occupancy rate
- Provided management and leadership to property staff
- Hired and trained new staff to be ensure high performance
- Responsible for processing bills and payments and maintaining budget
- Ensured smooth transfer of tenants by managing scheduling, vendors, and quality inspections
Senior Regional Leasing and Marketing Specialist
Bluestone Premier, LLC
01.2018 - 01.2020
- Trained and directed marketing leasing techniques for 21 properties in North Carolina, South Carolina, Alabama, and Texas regions
- Organized and implemented leasing training classes at corporate meetings
- Specialized in training and implementation of marketing and outreach to attract clients and potential partnerships
- Train how to cultivate and nurture resident relations to minimize turnover
- Assist in the development of marketing plans and internet advertisements for 3 regions and 21 properties
- Coordinated and promoted resident activities
- Provided staffing coverage during employment shortage
Education
Western Guilford High School
Greensboro, NCSkills
- Fair Housing
- Yardi
- Microsoft Word & Excel
- Closing Techniques
- Marketing Specialist
- Tenant/Client Relations
- Attention to Detail
- Problem Solver
- Community Engagement
- Tenant and eviction laws
- Daily Operations Management
- Property Inspections
Additional Information
Diane Gillespie
References
References furnished upon request
Timeline
Community Manager
The Legacy At Sedgefiled
08.2023 - Current
Assistant Manager
American Capital Properties LLC
10.2021 - 08.2023
Community Manager
Core Cardinal Apartments
08.2020 - 08.2021
Senior Regional Leasing and Marketing Specialist
Bluestone Premier, LLC
01.2018 - 01.2020
Western Guilford High School
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