Diane Bray

Coordinated services among clients, providers, and community resources to enhance support.

• Monitored client progress and adjusted care plans to ensure optimal outcomes.
• Facilitated communication between healthcare professionals and clients for seamless care delivery.
• Facilitated communication among healthcare professionals and clients.

• Provided leadership and direct supervision to licensed clinical staff for optimal performance.
• Oversaw administrative and clinical operations within department, ensuring compliance with standards.
• Monitored strategic goals and performance benchmarks to enhance staff effectiveness.
• Developed and enforced department policies and procedures to streamline operations.
• Managed caseloads, conducted clinical audits, and executed performance evaluations.
• Modified work procedures to improve efficiency and operational effectiveness.
• Facilitated training sessions and mentoring programs for new employees.
• Coordinated regular team meetings for enhanced communication, feedback, and development.

• Reviewed mental health service requests to assess medical necessity.
• Ensured consumers received treatment in least restrictive settings through thorough service plan evaluations.
• Conducted prior authorization and continued stay reviews across outpatient, inpatient, and residential services.
• Collaborated with providers to collect clinical information for medical necessity determinations.
• Complied with HIPAA and Medicaid regulations throughout all processes.

• Delivered case management services to clients with chronic mental illness, facilitating access to community resources and supports.
• Supported clients in identifying and participating in activities that enhanced community engagement and belonging.
• Guided clients in improving well-being and adopting proactive self-care strategies.

• Delivered case management services to clients with chronic mental illness, facilitating access to community resources.
• Guided clients in identifying activities that enhanced belonging and community engagement.
• Supported clients in improving well-being and adopting empowered self-care practices.