Open To Work
Diane Blount
Lumberton
Work Preference
Summary
Dedicated customer service professional with expertise in conflict resolution, order management, and complaint handling. Proven track record of enhancing customer satisfaction through effective communication and problem-solving. Also Telecommunications for AT&T 28 years of service. Over 30 years of leadership I have built top ranked teams through highly effective coaching and mentorship.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Quarate Retail Group (QVC)
Philadelphia
09.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication and problem-solving strategies.
- Assisted customers with product inquiries and order placements, enhancing overall satisfaction.
- Managed returns and exchanges according to company policies to maintain compliance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified and recommended additional products or services based on customer needs to increase sales.
- Collaborated with team members to streamline service delivery and enhance operational efficiency.
Manager Call Center - Performance
Caring LLC
Charlotte
07.2020 - 11.2023
- Led team meetings to align project goals with company vision.
- Developed training programs to enhance employee skills and knowledge.
- Streamlined communication processes between departments for improved collaboration.
- Implemented strategic plans to optimize workflow efficiency across teams.
- Evaluated performance metrics to guide decision-making and resource allocation.
- Coached, mentored and trained team members in order to improve their job performance.
- Mentored junior staff members to foster professional development and growth.
Supervisor - Telerecruitment
American Red Cross
Charlotte
08.2012 - 02.2020
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity, providing constructive feedback and coaching to support individual development.
- Guided subordinates on job duties and responsibilities, enhancing team understanding and performance.
- Facilitated team meetings to align goals and improve workflow efficiency.
- Ensured compliance with safety regulations and operational standards.
- Coordinated logistics for blood donation drives and community events to maximize participation and community impact.
Education
Some College (No Degree) - Accounting
Robeson Technical Community College
Lumberton, NCSkills
- Customer service
- Order management
- Complaint handling
- Conflict resolution
- Product knowledge
- Customer feedback analysis
- Team leadership
Timeline
Customer Service Representative
Quarate Retail Group (QVC)
09.2024 - Current
Manager Call Center - Performance
Caring LLC
07.2020 - 11.2023
Supervisor - Telerecruitment
American Red Cross
08.2012 - 02.2020
Some College (No Degree) - Accounting
Robeson Technical Community College