Diana Ringlien
Youngsville
Summary
Seasoned hospital manager with extensive experience in daily operations, patient flow, staff supervision, and healthcare compliance. Known for improving communication, strengthening cross-department teamwork, and supporting safe, efficient, high-quality service delivery. Strong background in inventory control, budgeting, and performance monitoring.
Overview
34
34
years of professional experience
Work History
Hospital Manager
North Hills Animal Hospital & Resort
Raleigh, NC
01.2019 - Current
- Directed daily hospital and resort operations, aligning staffing, patient flow, and client service standards.
- Oversaw scheduling, payroll coordination, and labor allocation to maintain coverage.
- Implemented inventory controls for medical supplies, retail items, and consumables to prevent shortages.
- Coordinated client communications, complaint resolution, and service recovery to strengthen customer satisfaction.
- Monitored compliance with veterinary protocols, safety procedures, and sanitation standards across facility areas.
- Trained supervisors and frontline staff on workflows, software use, and service expectations.
- Reviewed financial reports, expense trends, and operational performance to support informed management decisions.
- Improved cross-department collaboration between medical staff, reception, and boarding teams to streamline operations.
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Managed budgets and financial resources, ensuring optimal allocation of funds for necessary equipment, staffing, and supplies.
- Enhanced overall quality of care provided by the hospital through the implementation of evidence-based practices within various clinical departments.
- Improved patient satisfaction by implementing effective communication strategies between hospital staff and patients.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Optimized patient flow throughout the facility by closely monitoring availability and coordinating admissions processes accordingly.
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Arranged for equipment maintenance and repairs and coordinated a variety of services such as waste removal and pest control.
- Developed and maintained a safe environment for patients, visitors, and staff through regular inspections of hospital facilities.
- Ensured compliance with state and federal regulations.
- Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept a check on inventory levels.
Store Manager
The Pet Pad
Cary, NC
04.1993 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, while maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at the front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering a healthy environment focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining a safe environment for both staff and customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised associates, assigned tasks, and reinforced procedures for grooming, feeding, and pet care products.
- Trained staff on POS procedures, product knowledge, and safe handling of animals and supplies.
- Managed inventory levels, reordered merchandise, and reduced out-of-stock conditions across pet supply categories.
- Directed daily store operations, maintaining sales floor readiness and customer service standards.
Education
High School Diploma -
Louisburg High School
Louisburg, NC06.1992
Skills
- Operations management
- Teamwork and collaboration
- Problem-solving
- Healthcare compliance
- Patient coordination
- Quality improvement
- Time management
- Attention to detail
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Patient safety
- Communication skills
- Decision-making
- Operational efficiency
- Employee supervision
- Task prioritization
- Conflict resolution
- Staff onboarding
- Staff management
- Schedule management
- Performance evaluations
- Work scheduling
- Staff supervision
- Medical supply management
- Hospital facility oversight
- Staff scheduling
- Performance monitoring
- Records management
- Problem-solving aptitude
- Inventory and restocking
Timeline
Hospital Manager
North Hills Animal Hospital & Resort
01.2019 - Current
Store Manager
The Pet Pad
04.1993 - 01.2019
High School Diploma -
Louisburg High School