Diana Owusu
Charlotte
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
06.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Direct Support Professional
Royal Child Academy
05.2022 - 08.2022
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
Pharmacy Technician
Walgreens
06.2021 - 02.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Education
Bachelor of Science - Biology
University of North Carolina At Charlotte
Charlotte, NC05.2025
High School Diploma -
Charlotte Teacher Early College
Charlotte05.2023
Skills
- Order Verification
- Insurance Verification
- Intravenous Admixture Preparation
- Drug Inventory Management
- Supply Restocking
- Drug Safety
- Medication Dispensing
- Complaint Resolution
- Product Knowledge
- Scheduling
- Data Entry
- Paperwork Processing
- Appointment Scheduling
Certification
- CPhT - Certified Pharmacy Technician
Languages
Italian
Elementary
Timeline
Pharmacy Technician
CVS Pharmacy
06.2022 - Current
Direct Support Professional
Royal Child Academy
05.2022 - 08.2022
Pharmacy Technician
Walgreens
06.2021 - 02.2022
Bachelor of Science - Biology
University of North Carolina At Charlotte
High School Diploma -
Charlotte Teacher Early College
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