Diana Anselmo
Walkertown
Summary
Experienced payroll administrator with a proven track record of efficiently processing multi-state payrolls in a fast-paced and ever-changing industry. Highly skilled at quickly adapting to new computer software and technology. Demonstrates exceptional leadership abilities, operational excellence, and a deep understanding of customer service in a service-driven business. Recognized for consistently achieving the highest levels of client satisfaction, maintaining an impressive 97% accuracy rating. Regularly acknowledged for outstanding performance and significant contributions to the success and client retention rates of the organization.
Overview
10
10
years of professional experience
Work History
Payroll Implementation Professional
ProLiant Inc
10.2021 - 03.2025
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Conduct effective Welcome Calls and Weekly Touch Point Meetings with client and applicable team members
- Create Implementation timeline and utilize Implementation Workbook to efficiently service clients
- Analyze client needs and provide recommendations for additional features that can be utilized
- Schedule and coordinate the implementation process for a timely setup
- Extract and manipulate client data for system integration
- Manually enter or import data where required
- Balance each check date’s wages and tax liabilities to quarterly returns
- Thorough review and verification of all aspects of the implementation process
- Test interfaces to ensure they are set up properly
- Perform parallel payroll against client’s existing reports and make corrections as necessary
- Coordinate system training with Training Department and client
- Ensure there is a smooth transition from Implementation to Service for successful payroll processing
- Coordinate communication with key personnel and departments throughout the entire implementation process
- Excel in Customer Service and payroll knowledge to ensure all new clients are highly satisfied
Payroll Implementation Specialist
Payroll Solutions
03.2020 - 07.2021
- Setup new client accounts for payroll processing
- Maintain and set up HRIS and timekeeping systems
- Process payroll for new accounts
- Employee maintenance including PTO, Benefits and Garnishments
- General ledger creation and support and training for new and existing clients
- Train new clients on payroll software and be the main point of contact for support for the life of the account
- Developed strong relationships with clients, fostering trust and confidence in the implementation process
Payroll Conversions/Implementation Specialist
Asure Software
04.2019 - 12.2019
- Worked with Conversions Manager and Director to resolve technical problems, improve operations and expedite completion of assigned projects and provide exceptional customer service
- Provided observations, took measurements and performed tests at various stages to ensure the quality of data converted for both company, employee, payroll history, tax payments and liabilities
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall client satisfaction
- Liaised with Conversion Manager to organize and perform quality standard training for new and existing staff
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on new and existing processes
- Instituted electronic employee demographics tool and payroll history data tool via Excel to create CSV files that electronically imported both types of data into Evolution payroll software helping to contribute to long-term plans for organizational business processes and project timelines for future conversion clientele
- Developed, updated and maintained spreadsheet for each actively converting service bureau to track individual specialist productivity as well as provide accurate, up to date information on total number of completed conversions per SBO, total number of remaining accounts to be converted along the ability to track issues or questions related to the conversion process for all specialists simultaneously to keep resolution timely and efficient
- Worked with Payroll Service Bureaus and Professional Employer Organizations or PEO's to understand individual client's requirements for their companies to be converted in addition to researching and implementing state specific payroll and payroll tax requirements and provide exceptional and knowledgeable service
- Developed standard operating procedures and document workflows for current and future process steps
- Managed conversion of data from several other payroll software programs to Evolution Payroll
- Examples are Apex, Employer on Demand, Intuit, Execupay and Clergy Financial
Payroll Specialist Major Markets
CBIZ Flex-Pay Inc
03.2015 - 02.2018
- Effectively maintain client files and records and perform with a high-level of accuracy with attention to detail
- Provide outstanding internal and external customer service
- Communicate efficiently with clients to obtain and process employee and payroll data and Maintain client confidentiality
- Research and communicate with clients regarding payroll questions and discrepancies according to established company standards
- Function in a fast-paced, high-volume team environment by multi-tasking and prioritizing responsibilities while meeting daily schedule deadlines
- Participate as part of a team by providing input for process and procedure development
- Support team by assisting with new hire training and mentoring less experienced team members as needed
Education
High School Diploma -
William Floyd High School
Mastic Beach, NY06.2000
Skills
- Workers' Compensation
- General Ledger Accounting
- Tax compliance knowledge
- Payroll Journal Entries
- Office operations management
- Proficient in financial reporting
- Microsoft Excel proficiency
- Service excellence
- Skilled in Microsoft Office applications
- Payroll processing
- Experienced with QuickBooks software
- Financial auditing and account reconciliation
- Problem-solving
- Teamwork and collaboration
Assessments
Management & leadership skills: Planning & execution, Highly Proficient, 06/01/21
Timeline
Payroll Implementation Professional
ProLiant Inc
10.2021 - 03.2025
Payroll Implementation Specialist
Payroll Solutions
03.2020 - 07.2021
Payroll Conversions/Implementation Specialist
Asure Software
04.2019 - 12.2019
Payroll Specialist Major Markets
CBIZ Flex-Pay Inc
03.2015 - 02.2018
High School Diploma -
William Floyd High School
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