Diana Alvarado
Franklinton
Summary
Dynamic Guest Experience Manager with a proven track record at CAVA, excelling in enhancing customer satisfaction and team member development. Skilled in inventory control and exceptional communication, I thrive in fast-paced environments, ensuring high-quality service delivery and fostering positive guest interactions. Committed to driving results and creating memorable experiences.
Overview
5
5
years of professional experience
Work History
Guest Experience Manager
CAVA
11.2023 - Current
- Trained new team members on company policies and procedures.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Server
Toro's Tacos & Tequila
04.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Kohl's
10.2021 - 02.2023
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Harris Teeter
09.2020 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Wake Preparatory Academy
Youngsville, NC05-2023
Skills
- Exceptional communication
- Property management
- Guest communication
- Team member development
- Time management
- Work ethic and integrity
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Experience Manager
CAVA
11.2023 - Current
Server
Toro's Tacos & Tequila
04.2023 - 08.2023
Cashier
Kohl's
10.2021 - 02.2023
Cashier
Harris Teeter
09.2020 - 10.2022
High School Diploma -
Wake Preparatory Academy
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