Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diamond Roberts

Charlotte,NC

Summary

  • Certified Medical Billing and Coding Specialist, located in the south Charlotte area.
  • Working knowledge of EMR systems, a basic understanding of medical terminology along with data entry as well as ICD-10, CPT, and HCPCS coding.
  • Experience using excel spreadsheets and communicating with clients to solve problems and obtain information necessary for filling out spreadsheets/forms.
  • Thorough understanding of completing CMS-1500 claims forms/UB-04. Well versed in explaining Medicare/Medicaid benefits to patients, following through with applicants to obtain accurate and complete information within strict timelines, as well as viewing operative reports to determine errors in code assignment and taking the necessary steps to correct claims/ errors in billing.
  • Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
  • Diligent, with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.
  • Highly efficient, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

I hope to be a powerful asset to my work environment while continuing to grow and improve in my knowledge of medical billing and coding.

Overview

1
1
Certification

Work History

Crew Member

Tropical Smoothie Cafe
12.2024 - 03.2025
  • Worked front counter, and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

MEDICAL BILLING AND CODING (CBCS) -

SOUTHEASTERN COLLEGE
CHARLOTTE, NC
07.2024

HIPAA -

SOUTHEASTERN COLLEGE
CHARLOTTE, NC
07.2024

OSHA -

SOUTHEASTERN COLLEGE
CHARLOTTE, NC
07.2024

HIGHSCHOOL DIPLOMA -

GENEVIEVE'S SCHOOL OF LEARNING
CHARLOTTE, NC
06.2023

Skills

  • EHRs
  • ICD-10
  • Medical Coding
  • Typing
  • Medical Terminology
  • EMR Systems
  • ICD Coding
  • CPT Coding
  • HCPCS Coding
  • Medical coding
  • HIPAA compliance
  • Billing procedures
  • Data entry
  • Team collaboration
  • Multitasking and organization

Certification

  • OSHA Certified General Industry Training Certificate - Occupational Safety and Health Administration.
  • HIPAA
  • Medical Billing and Coding Specialist (CBCS)

Timeline

Crew Member

Tropical Smoothie Cafe
12.2024 - 03.2025

HIPAA -

SOUTHEASTERN COLLEGE

OSHA -

SOUTHEASTERN COLLEGE

HIGHSCHOOL DIPLOMA -

GENEVIEVE'S SCHOOL OF LEARNING

MEDICAL BILLING AND CODING (CBCS) -

SOUTHEASTERN COLLEGE
Diamond Roberts