DIAMOND BARRETT
Charlotte
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
TD BANK
01.2018 - 11.2023
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
Team Lead Representative
Highmark Health
04.2015 - 01.2018
- Handled day-to-day customer contact via phones, and emails.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
- Educated patients on insurance and healthcare plans.
Data Entry Clerk
Vital Control
10.2013 - 04.2015
- Provided outstanding customer service.
- Scanned documents and saved in database to keep records of essential information.
- Entered numerical data into databases with speed and accuracy.
- Sorted documents and maintained organized filing process.
Lead Cashier
Walmart
06.2011 - 10.2013
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service and sales.
- Assisted customers by answering questions and fulfilling requests.
Education
Bachelor of Science - Business Administration
Livingstone College
Salisbury, NC01.2025
Skills
- Report Preparation
- Account Management
- Customer Service
- Problem-solving abilities
- Administrative and Office Support
Timeline
Customer Service Representative
TD BANK
01.2018 - 11.2023
Team Lead Representative
Highmark Health
04.2015 - 01.2018
Data Entry Clerk
Vital Control
10.2013 - 04.2015
Lead Cashier
Walmart
06.2011 - 10.2013
Bachelor of Science - Business Administration
Livingstone College
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