Deyleny Hinojosa- Garcia
Columbia
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
year of professional experience
Work History
Customer Service Leader
Food Lion
01.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined call center operations for increased efficiency through effective team leadership and training initiatives.
- Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
- Implemented new processes to improve response times, resulting in higher rates of resolved customer inquiries.
- Loan and Pickup money from registers effectively.
- Manage front end and make sure duties are done at the end of the night/shift.
Education
Associate of Arts -
Beaufort County Community College
Washington, NC07.2023
High School Diploma -
Columbia High School
Columbia, NC05.2022
Skills
- Cash Handling
- Team Management
- Customer Relations
- Client Engagement
- Effective Communication
- Problem Solving
- Payment Processing
- Telephone Etiquette
- Staffing Oversight
- Order and Refund Processing
- Administrative and Office Support
- Employee Coaching
Languages
Spanish
Limited Working
Timeline
Customer Service Leader
Food Lion
01.2023 - Current
Associate of Arts -
Beaufort County Community College
High School Diploma -
Columbia High School
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