Devyn Lewis
Charlotte,NC
Summary
Results-driven operations supervisor with 10+ years of progressive leadership experience in warehouse and distribution operations at UPS. Proven success leading teams of more than 70 employees and supervisors while improving productivity, safety, quality, and customer service. Experienced in performance management, employee relations, workforce planning, process improvement, KPI analysis, and operational excellence. Recognized for building high-performing teams, developing future leaders, and delivering measurable business results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Full-Time Supervisor
UPS
Charlotte
10.2020 - Current
- Lead daily operations for a high-volume warehouse while supervising approximately 70 associates and frontline supervisors.
- Increased production output by 20% through process improvements, employee coaching, and workflow optimization.
- Drove performance across safety, productivity, service, and quality metrics, consistently achieving operational goals.
- Improved service performance by 50% while maintaining 450+ consecutive injury-free days through proactive safety leadership.
- Managed employee performance through coaching, evaluations, and corrective action to enhance team accountability.
- Exercise decision-making authority regarding employee discipline, corrective action, promotions, and termination recommendations while maintaining compliance with company policies in an Union Environment
- Mentor frontline supervisors and develop employees for advancement opportunities.
- Analyzed operational KPIs with Microsoft Excel to identify trends and inform operational decision-making.
- Coordinate staffing and labor resources to meet changing operational demands.
Training & Retention Specialist
UPS
Savannah, GA
05.2020 - 10.2020
- Designed and implemented onboarding and operational training programs to equip new employees with essential skills.
- Enhanced employee readiness through targeted coaching and actionable performance feedback.
- Facilitated retention initiatives by mentoring employees and collaborating with leadership to foster engagement.
- Ensured compliance with company safety and operational procedures.
Part-Time Supervisor
UPS
Savannah, GA
09.2016 - 05.2020
- Supervised warehouse operations during high-volume shifts while maintaining productivity, quality, and safety standards.
- Led daily work assignments, monitored employee performance, and coached team to enhance operational outcomes.
- Supported employee development through training initiatives and performance management.
- Recognized for leadership performance and promoted to Full-Time Supervisor.
Education
Business Coursework
Thomas Edison State University
Online01-2020
Business Administration Coursework
University of Georgia
Athens, GA08-2016
Skills
- Microsoft Excel (Data Analysis, Reporting, Formulas)
- Efficiency optimization
- KPI Reporting
- Performance Dashboards
- Workforce Planning
- Data Analysis
- Coaching and mentoring
Accomplishments
- Promoted from Part-Time Supervisor to Full-Time Supervisor.
- Selected as Training & Retention Specialist.
- Led teams of more than 70 employees and supervisors.
- Increased production output by 20%.
- Improved service performance by 50%.
- Achieved 450+ consecutive injury-free days.
- Trusted with employee coaching, performance management, disciplinary actions, and termination decisions.
- Developed high-performing employees through mentoring and leadership development.
Timeline
Full-Time Supervisor
UPS
10.2020 - Current
Training & Retention Specialist
UPS
05.2020 - 10.2020
Part-Time Supervisor
UPS
09.2016 - 05.2020
Business Coursework
Thomas Edison State University
Business Administration Coursework
University of Georgia