Devonte Carmon
Durham,NC
Summary
Professional with broad experience in IT systems management, network administration, and cybersecurity. Known for reliability and adaptability in meeting evolving technical needs. Strong focus on team collaboration, ensuring seamless operations and achieving tangible results. Skilled in troubleshooting, system upgrades, and user support while maintaining high standards of performance.
Overview
12
12
years of professional experience
Work History
IT Adminstrator 3
Macom Technology Solutions Holdings Inc.
04.2024 - Current
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Strengthened endpoint protection strategies by deploying advanced malware protection solutions.
- Verified continuous update of systems and immediately patched vulnerabilities to prevent security issues.
- Collaborated with cross-functional teams to integrate security measures into system development lifecycles.
- Monitored daily operations for accuracy of regulations, terms and conditions as well as policies and procedures.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
I.T Technician/Technical Support
The Hammock Source
05.2013 - Current
- Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
- Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
- Set up equipment for employees, including installing cables and hardware
- Maintained accurate hardware and software inventories
- Restored data, operating systems, files, documents and drivers
- Trained both internal and off-site users in repairing and resolving recurring issues
- Installed system software
- Setup and configured VoIP systems
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Repaired and replaced hardware.
- Elevated data security, implementing robust cybersecurity measures across all systems.
Event Staff/Security
Staff-1 Services Group
07.2013 - 07.2018
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Detected suspicious activities and watched for criminal acts and rule infractions
- Monitored and authorized entrance and departure of employees and visitors
- Circulated among visitors, patrons and employees to preserve order and protect property
- Monitored and reported suspicious activities to local authorities
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Education
Some College (No Degree) -
Elizabeth City State University
Elizabeth City, NCSome College (No Degree) -
Pitt Community College
Winterville, NCHigh School Diploma -
Ayden Grifton High School
Ayden, NC06-2010
Skills
- System Troubleshooting
- User Training
- Network Administration
- Written/Verbal Communication
- Vulnerability scanning
- Security event log reviews
- Security awareness training
- Physical security
- Compliance management
- Help Desk Operations
- Hardware Installation
- Network Maintenance
- IT Documentation
- IT asset management
- Patch management
- Active directory
- System security
- Information security
- Server management
- Mobile device management
Timeline
IT Adminstrator 3
Macom Technology Solutions Holdings Inc.
04.2024 - Current
Event Staff/Security
Staff-1 Services Group
07.2013 - 07.2018
I.T Technician/Technical Support
The Hammock Source
05.2013 - Current
Some College (No Degree) -
Elizabeth City State University
Some College (No Degree) -
Pitt Community College
High School Diploma -
Ayden Grifton High School
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