Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devone Locklear

Sanford

Summary

Dynamic and detail-oriented professional with extensive experience in customer service and logistics, notably at FedEx. Proven ability to optimize operations and enhance customer satisfaction through effective communication and problem-solving skills. Proficient in inventory management and safety protocols, ensuring efficient workflows and high-quality service delivery.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Dasher

DoorDash
Sanford
05.2025 - Current
  • Delivered food orders promptly to customers using Dasher app.
  • Followed safety protocols during food handling and transportation.
  • Adapted quickly to changing circumstances and customer requests during deliveries.
  • Utilized GPS technology to enhance navigation and delivery efficiency.
  • Complied with local traffic laws while driving between pick-up locations and drop-off points.
  • Utilized GPS navigation tools for efficient route planning between multiple deliveries.

Package Handler

FedEx
New Hill
09.2024 - 01.2025
  • Optimized package palletizing to maximize storage efficiency.
  • Conducted detailed sorting of smaller items for improved order fulfillment.
  • Adhered to safe loading protocols, minimizing risks during transport.
  • Leveraged scan-to-scan technology for real-time inventory updates.
  • Managed inbound/outbound operations, enhancing logistical coordination.

Customer Service Associate

The UPS Store
Sanford
02.2024 - 07.2024
  • Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
  • Assisted customers with product selection, order entry, and payment processing.
  • Employed active listening techniques to understand customers' needs and provide appropriate solutions.
  • Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
  • Followed up with customers to support satisfaction and resolve any issues.
  • Loaded, unloaded and stocked daily shipments and weekly truck deliveries.
  • Handled escalated calls professionally while providing a positive resolution for the caller.

Warehouse Worker

Moen, Inc
Sanford
02.2024 - 05.2024
  • Assemble correct parts to items
  • Attention to detail
  • Adapting to different Stations
  • Keeping area cleaned
  • Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
  • Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
  • Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
  • Collaborated with team members to optimize workflow efficiency and meet daily production goals
  • Assembled product components using hand tools or machinery as required by job instructions
  • Maintained a clean and organized work area to promote safety and productivity

Cashier/Customer Service

Circle K
Sanford
05.2023 - 07.2023
  • Cashier, Food Prep, Customer service
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Kept up-to-date on new products, services, promotions, and pricing structures.

Warehouse Production Worker

Caterpillar
Sanford
03.2023 - 05.2023
  • Assemble correct items onto correct parts, Keeping Bay Area clean, stock up materials, PPE, Tork Tools, Hand Held Tools
  • Identified damaged or defective items before they were shipped out for customer orders.
  • Followed all ISO standards related to quality control processes throughout the warehouse operation.
  • Sorted and placed materials or items on racks and shelves according to organizational standards.
  • Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
  • Utilized blueprints and schematics to accurately assemble products.
  • Weighed and measured materials to create uniform products.

Education

High School Diploma -

Union Pines High School
Cameron, NC
01.2020

Skills

  • Food prep
  • Reliability and punctuality
  • Host/Hostess
  • Customer service
  • Basic math
  • Sales
  • Hand tools (less than one year)
  • Restaurant experience (1 year)
  • Phone etiquette
  • Cleaning experience
  • Driving experience (four years)
  • Cash handling
  • Cash register
  • Merchandising
  • Fast food (6 year)
  • Effective communication
  • Food handling
  • Attention to detail
  • Team member
  • iOS
  • Multitasking capabilities
  • Food safety
  • Assembly line (three years)
  • Problem-solving abilities
  • Guest services
  • E-commerce
  • Sports marketing
  • Microsoft Word
  • Time management
  • Retail sales (five years)
  • Telephone etiquette
  • Written and verbal
  • POS
  • Microsoft Office
  • GPS navigation
  • Customer relationship management
  • Safety awareness
  • Valid Driver's license

Certification

Driver's License

Timeline

Dasher

DoorDash
05.2025 - Current

Package Handler

FedEx
09.2024 - 01.2025

Customer Service Associate

The UPS Store
02.2024 - 07.2024

Warehouse Worker

Moen, Inc
02.2024 - 05.2024

Cashier/Customer Service

Circle K
05.2023 - 07.2023

Warehouse Production Worker

Caterpillar
03.2023 - 05.2023

High School Diploma -

Union Pines High School

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Devone Locklear