Devondir Corbett
Raleigh
Summary
Operations professional equipped for success in training roles. Strong background in developing and implementing training programs, enhancing operational efficiency, and fostering team collaboration. Skilled in curriculum design, instructional delivery, and performance evaluation. Known for reliability and adaptability in dynamic environments.
Overview
23
23
years of professional experience
Work History
Training & Support Specialist
Western & Southern Life
11.2024 - Current
- Implemented process improvements that streamlined workflows and reduced response times.
- Trained new team members on policies, procedures, and system usage to ensure consistency.
- Facilitated workshops and seminars to promote continuous learning and development.
- Collaborated with department heads to identify training needs and align objectives.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
Operations & Support Supervisor
Western & Southern Life
08.2023 - 11.2024
- Supervised daily operations to ensure efficiency and adherence to company protocols.
- Implemented process improvements that enhanced productivity and reduced operational bottlenecks.
- Trained and mentored staff on best practices for customer service and operational procedures.
- Analyzed workflow processes to identify areas for enhancement and established corrective actions.
Financial Services Representative
Western & Southern Life
09.2022 - 08.2023
- Assisted clients in selecting appropriate financial products to meet individual needs.
- Processed applications and maintained accurate client records using proprietary software systems.
- Educated clients on insurance policies, investment options, and risk management strategies.
- Collaborated with team members to streamline workflows and enhance customer service quality.
Office Manager
State Farm
09.2015 - 09.2022
- Provide leadership and supervision with 20+ years of cumulative supervisory experience, consistently guiding teams to meet and exceed performance metrics.
- Serve as the primary escalation point for complex customer and office issues, ensuring timely and effective resolution to maintain high service standards.
- Act as a dedicated Sales Specialist, actively contributing to agency growth through client engagement and product knowledge.
- Managed daily office operations to ensure efficiency and productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted performance evaluations for administrative staff, driving professional development and growth opportunities.
Office Manager
Enriched Health & Tax Preparation
08.2010 - 09.2015
- Assisted with the preparation and review of internal and external audits and financial reports, ensuring data integrity and compliance.
- Oversaw all aspects of new hire onboarding, including completing necessary paperwork and conducting initial training sessions for new employees.
- Maintained comprehensive office records and documentation, ensuring organized and accessible data management systems.
- Prepared and filed personal and business tax returns for clients, demonstrating expertise in relevant tax laws and software.
Administrator
Community Christian Church
05.2003 - 08.2010
- Spearheaded various fundraising initiatives, successfully managing campaigns that supported church operations and community outreach programs.
Education
Associate of Applied Science -
Pitt Community College
Winterville, NC12-1996
Skills
- Customer support
- Training development
- Process improvement
- Team collaboration
- Remote support
- Training and coaching
- Relationship building
- Issue resolution
- Friendly and patient
- Operational efficiency
- Onboarding processes
- Customer relationship management
Timeline
Training & Support Specialist
Western & Southern Life
11.2024 - Current
Operations & Support Supervisor
Western & Southern Life
08.2023 - 11.2024
Financial Services Representative
Western & Southern Life
09.2022 - 08.2023
Office Manager
State Farm
09.2015 - 09.2022
Office Manager
Enriched Health & Tax Preparation
08.2010 - 09.2015
Administrator
Community Christian Church
05.2003 - 08.2010
Associate of Applied Science -
Pitt Community College
NC Licensed in Health, Life, Long-term Care, Property & Casualty, and Medicare
Licensed since 2014