Devin Tolliver
Charlotte
Summary
Committed Warehouse leader accustomed to managing shipping and receiving operations in high volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance oriented team player with good multitasking abilities.
Overview
11
11
years of professional experience
Work History
Process Guide Inbound Dock
Amazon (CLT2)
10.2018 - Current
- Coached employees on best practices for maintaining high-quality standards throughout all processes on the dock.
- Efffectively lead teams of 20+ associates to meet daily production targets of 2,000 cartons an hour.
- Implemented process improvements for increased productivity and cost savings.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delivered timely and accurate updates to area manager regarding progress.
- Work with area manager to train and motivate staff in order to improve production metrics
Process Guide Receive Dock
Amazon (RDU1)
05.2022 - 04.2023
- Utilized effective communication and problem-solving skills to meet dock daily requirements.
- Ensure adherence to safety regulations, report injuries, and maintain a safe working environment.
- Manage a team of 15+ associates to unload freight and operate VRC to distribute work flow.
- Operate forklift unloading trucks in a timely manner.
- Stage freight in designated areas prioritizing reactive trailers.
Inbound Stow Associate
Amazon (CLT2)
10.2018 - 05.2022
- Ensured timely order fulfillment with effective stowage of items in designated storage locations.
- Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.
- Enhanced productivity by accurately scanning and tracking incoming inventory maintaining a high rate.
- Water Spider
- VRC Operator
- Forklift Operator
- Jam Clear
- Dock Trained
Front Desk / Customer Service
Sparetime Entertainment
03.2017 - 10.2018
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Confirmed guests reservation and scheduled events.
Shift Lead Supervisor
Bojangles
01.2014 - 08.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
Education
CompTIA A+ Certification - Information Technology
IT Ready Program
Winston-Salem State University
Winston-Salem, NCSkills
- Standard Operating Procedures
- Coaching and Mentoring
- Collaborative mindset
- Processes and procedures
- Strategic Planning
- Inventory Control
- Inventory Monitoring
- Order Fulfillment
Timeline
Process Guide Receive Dock
Amazon (RDU1)
05.2022 - 04.2023
Process Guide Inbound Dock
Amazon (CLT2)
10.2018 - Current
Inbound Stow Associate
Amazon (CLT2)
10.2018 - 05.2022
Front Desk / Customer Service
Sparetime Entertainment
03.2017 - 10.2018
Shift Lead Supervisor
Bojangles
01.2014 - 08.2016
CompTIA A+ Certification - Information Technology
IT Ready Program
Winston-Salem State University
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