Summary
Overview
Work History
Education
Skills
Timeline
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Devin Mcnair

Whitsett

Summary

Dynamic HR Assistant with a proven track record at Prepac Manufacturing, excelling in employee relations and office administration. Skilled in data entry and maintaining files, I fostered a welcoming environment for new hires and enhanced team collaboration. Recognized for resolving conflicts with empathy, ensuring a positive experience for all stakeholders.

Overview

22
22
years of professional experience

Work History

HR Assistant

Prepac Manufacturing
01.2022 - 10.2024
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.

Customer Service Representative

PRA
05.2009 - 05.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Walmart
05.2002 - 05.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

GTCC
North Carolina
06.2007

Skills

  • Office administration
  • Employee relations
  • Maintaining files
  • Human resources administration
  • Team player
  • Word processing
  • Technical support
  • Data entry
  • Human resources operations

Timeline

HR Assistant

Prepac Manufacturing
01.2022 - 10.2024

Customer Service Representative

PRA
05.2009 - 05.2024

Customer Service Representative

Walmart
05.2002 - 05.2008

GED -

GTCC

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Devin Mcnair