Devin Bryant
Greensboro
Summary
Proven Loan Specialist with a track record of enhancing customer satisfaction and exceeding departmental goals at TRUIST. Skilled in effective communication and loan servicing, adept at resolving complex issues and boosting client retention. Demonstrates exceptional issue resolution and customer support abilities, ensuring high levels of loyalty and repeat business.
Professional in financial services domain, bringing valuable experience to loan processing and client relationship management. Proven ability to navigate complex financial regulations and deliver effective loan solutions. Known for collaborative teamwork and adaptability in dynamic environments, ensuring reliable and results-oriented service. Skilled in financial analysis, regulatory compliance, and client communication.
Overview
6
6
years of professional experience
Work History
Loan Specialist
TRUIST
03.2022 - Current
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications and helping them understand what they have signed
- Consistently met or exceeded monthly goals for the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
Customer Service Representative
Bank of America
06.2019 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate - Criminal Justice
Northeast State Community College
Blountville, TNSkills
- Customer assistance
- Telephone and email etiquette
- Effective communication
- Loan servicing
- Banking
- Issue resolution
- Friendly
- Document analysis
- Financial services
- Customer support
Timeline
Loan Specialist
TRUIST
03.2022 - Current
Customer Service Representative
Bank of America
06.2019 - 03.2022
Associate - Criminal Justice
Northeast State Community College
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