Devenee Pinnix
Graham
Summary
Detail-oriented Front Office Assistant with expertise in managing front desk operations and delivering administrative support. Skilled in time management, appointment scheduling, and claims auditing, enhancing office efficiency and client satisfaction. Experience in streamlining office procedures while ensuring HIPAA compliance and documentation accuracy. Committed to continuous improvement and capable of mastering new skills independently.
Overview
7
7
years of professional experience
Work History
Front Office Assistant
Across The Life Span
Greensboro
11.2025 - Current
- Managed front desk operations to ensure efficient check-in and check-out processes.
- Assisted clients in scheduling appointments and coordinating services for maximum efficiency.
- Answered multi-line phone system, directing calls to appropriate staff members promptly.
- Handled client inquiries to maintain a welcoming and professional environment.
- Adhered to HIPAA regulations for safeguarding confidential patient information consistently.
- Collaborated with team members to enhance office procedures and improve overall efficiency.
- Provided administrative support, including filing, data entry, and document preparation.
- Administered medications and performed basic lab tests as directed.
Claims Quality Auditor
Datavant - Remote
Phoenix
12.2022 - 05.2023
- Audited claims for accuracy and compliance with company regulations.
- Performed periodic reviews of completed claims files, ensuring accuracy and consistency.
- Monitored ongoing claims processing to uphold high-quality standards.
- Conducted audits of claims systems to identify improvement opportunities.
- Reviewed documentation to detect discrepancies and ensure proper processing.
- Prepared detailed reports on audit findings for management review.
- Ensured processing of all claims adhered to applicable laws and guidelines.
- Entered claim transactions, payments, reserves, and related documentation.
PCA
Brookdale Assisted Living
Burlington
04.2021 - 09.2022
- Assisted residents with daily living activities, including personal hygiene and mobility support.
- Monitored vital signs, such as blood pressure and pulse rate, for clients under medical care.
- Utilized appropriate lifting techniques to ensure safety during mobility assistance.
- Ensured adherence to safety protocols during all interactions with residents.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Maintained cleanliness and organization of resident living areas to promote a safe environment.
- Performed light housekeeping duties, including changing bed linens, laundry, and vacuuming carpets.
- Communicated regularly with supervisors regarding changes in client status that required attention.
PCA
Holden Heights
Greensboro
02.2019 - 11.2021
- Provided personal care assistance to elderly and disabled individuals, focusing on bathing, dressing, and grooming.
- Supported daily living activities by serving meals and assisting with ambulation and positioning of patients.
- Managed medication schedules by reminding clients to take prescribed medications on time.
- Responded promptly to bell and light signals to address patient needs efficiently.
- Transported patients via wheelchair and gurney for tests, treatments, and therapies as required.
- Assisted patients in recreational activities like reading or playing board games to encourage engagement.
- Performed light housekeeping duties, including changing bed linens, laundry, and vacuuming carpets.
Education
High School Diploma -
Walter M. Williams High School
Burlington, NC05-2011
Skills
- Appointment scheduling
- Administrative support
- Medical billing
- Billing and coding
- Claims auditing
- Insurance verification
- Prior authorization
- HIPAA compliance
- Documentation review
- Time management
- Personal care assistance
Timeline
Front Office Assistant
Across The Life Span
11.2025 - Current
Claims Quality Auditor
Datavant - Remote
12.2022 - 05.2023
PCA
Brookdale Assisted Living
04.2021 - 09.2022
PCA
Holden Heights
02.2019 - 11.2021
High School Diploma -
Walter M. Williams High School