Devantez Hall
Charlotte
Summary
I work at ABBYY as an Account Manager for the North America team, where I assist existing clients with upgrading services, renewing contracts, expanding their solutions, and strengthening relationships with partners. With a deep understanding of AI, Machine Learning, and intelligent document processing, I am well-equipped to navigate the full sales cycle, from deal initiation to post-deal support. This experience has not only honed my business acumen but also positioned me as a leader within the company. I am dedicated to contributing my skills and ideas to foster a collaborative and innovative work environment.
Overview
9
9
years of professional experience
Work History
Account Manager
ABBYY
Charlotte
01.2025 - Current
- Serve as a trusted advisor to executive, technical, and operational customer stakeholders.
- Lead strategic account planning, tied to customer business objectives and digital transformation initiatives.
- Partner with Customer Success, Sales Engineering, Product, and Support to ensure successful deployments and renewals.
- Drive GRR and NRR through proactive renewal management and churn-risk mitigation.
- Lead executive-level QBRs, demonstrating ROI, value realization, and roadmap alignment.
- Execute strategic account plans to grow ARR via upsell, cross-sell, and expansion.
- Lead customer onboarding processes, ensuring successful product adoption.
- Provide insights and recommendations to help clients optimize the use of products and services.
- Align product capabilities with the client's business objectives, and future growth.
Mid-Market Executive
ABBYY
Raleigh
08.2022 - 01.2025
- Drive revenue through a mix of new logo acquisition, upsell, and cross-sell motions.
- Develop and execute territory and account plans to achieve ARR targets consistently.
- Engage economic buyers and key stakeholders to align solutions with business outcomes.
- Attend industry events, trade shows, and networking opportunities to build connections and gain insights into the mid-market landscape.
- Guide clients through the product lifecycle to ensure maximum value is realized.
- Identify customer pain points, and position value-based SaaS solutions to solve them.
- Collaborate with SDRs, Marketing, Sales Engineering, and Customer Success to accelerate deals.
- Run effective product demos and lead solution evaluations and proofs of concept.
- Track and optimize performance against key metrics: ARR, ACV, pipeline coverage, win rate, and sales cycle length.
- Manage the full SaaS sales cycle from discovery to close, optimizing win rates and sales velocity.
Regional Volume Account Executive
DreamBox Learning
Raleigh
05.2021 - 08.2022
- Generate warm and cold calls to private and public schools in certain state territories, such as CT, ME, RI, and NH.
- Qualify and close deals with educators, administrators, and economic buyers (e.g., principals, district leaders, and CIOs).
- Influence closed-won deals and generate monthly revenue for the company.
- Position EdTech SaaS solutions around learning outcomes, engagement, compliance, and ROI.
- Engage in demos and product presentations to show a deep understanding of product knowledge.
- Position solutions around student outcomes, instructional impact, compliance, and ease of implementation.
- Qualify and close deals efficiently to maximize pipeline velocity and conversion rates.
- Navigate district procurement, RFPs, approvals, and pricing constraints with accuracy and speed.
- Stay current on education policy, funding sources, and competitive EdTech solutions in the region.
Sales Development Representative
Dude Solutions, Inc.
Cary
12.2020 - 05.2021
- Generate cold and warm calls to key decision-makers in the private and public sectors. (C-suite Executives, Administrators, Engineers, Directors, etc..)
- Influence business in key territories such as the West and South.
- Manage opportunities and reach quota attainment.
- Establish and maintain effective relationships with new clients to gain their trust and respect.
- Email touches.
- Book meetings to address key pain points and goals.
- Collaborate with SDRs, Solution Consultants, Account Executives, and Sales Managers on campaigns and key market trends.
- Utilize LinkedIn for additional communication and awareness.
- Engage in meetings and conferences.
- Prospecting in Zoom-info and Salesforce.
- Provide additional support to my peers as a Peer Leader.
- Influence closed won deals and ARR each quarter.
- Meet weekly metrics and achieve personal goals.
Engineering Recruiter
Aerotek
Morrisville
04.2019 - 12.2020
- I recruited candidates with a background in Hardware, Software, Electrical, and Computer engineering.
- Knowledge of: front-end and back-end coding languages, Operating systems such as Unix/Linux, low-level chip development, and Hardware design.
- Generate warm and cold calls.
- Email touches.
- I utilized Microsoft word for resume edits and submittal packages.
- Prepped candidates for interviews.
- Facilitated team meetings.
- Consulted with clients on certain needs for open positions.
Product Specialist
Hendrick Automotive Group
Apex
05.2017 - 04.2019
- I worked closely with customers to discuss fees such as financing, leasing, and taxes.
- As a Product Specialists, I was well aware of many Toyota products.
- Create leads generate cold calls, emails and communicate with insurance agents for consumer policies.
- Consult with consumers based on payment options, loan terms, and credit reports.
- Build rapport with customers.
- Be consultative and negotiate about 80% of the time.
- I met monthly quotas each month and produce a high amount of gross profit for the dealership.
Education
College Degree - Business Administraion
William Peace University
Raleigh, NC12-2022
High school diploma -
Needham Broughton High School
Raleigh, NCSkills
- Social media management
- Operating systems expertise
- Cold calling
- Account management
- Meeting facilitation
- Salesforce proficiency
- Machine learning
- Artificial intelligence
- Talent acquisition
- CRM software proficiency
- Product demonstrations
- Recruiting strategies
- Microsoft Office suite
- Spreadsheet creation
- Presentation skills
- Email communication
- Note-taking applications
- Document collaboration tools
- Video conferencing tools
- Sales prospecting tools
- Team leadership
- LinkedIn networking
- Systems and software knowledge
- Client development strategies
- Business negotiation skills
- Lead generation techniques
- Issue resolution strategies
- Contract negotiation expertise
- Sales acumen
- Account development strategies
- Revenue growth initiatives
- Contract preparation skills
- Marketing strategies
Websites
Timeline
Account Manager
ABBYY
01.2025 - Current
Mid-Market Executive
ABBYY
08.2022 - 01.2025
Regional Volume Account Executive
DreamBox Learning
05.2021 - 08.2022
Sales Development Representative
Dude Solutions, Inc.
12.2020 - 05.2021
Engineering Recruiter
Aerotek
04.2019 - 12.2020
Product Specialist
Hendrick Automotive Group
05.2017 - 04.2019
College Degree - Business Administraion
William Peace University
High school diploma -
Needham Broughton High School