DEVAN JACKSON
Greenville
Summary
Dynamic Maintenance Technician with a proven track record in interpreting blueprints, developing efficient schedules, and leading team operations to achieve objectives. Over three years of expertise in repair and maintenance, consistently demonstrating hard work and dependability. Versatile skill set includes project management, problem-solving, and collaboration, underscored by a strong commitment to quality and success. Known for adaptability and a proactive approach, consistently delivering innovative solutions that drive operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Delaware Technical Community College
01.2024 - 01.2026
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Perform preventive maintenance and repairs on electrical, plumbing, and mechanical systems.
- Conduct inspections to ensure safety compliance and operational efficiency.
- Mentor junior staff on repair techniques and safety protocols.
- Manage inventory, tools, and supplies to support smooth operations.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Customer Service Representative
Planet Fitness
05.2021 - 11.2023
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
Assistant Hotel Manager
Majestic Hotel
04.2020 - 11.2023
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Increased customer service ratings through personable service.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided exceptional service and assistance to guests upon check-in.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Created and managed accurate occupancy forecasts and budgets.
Amazon Delivery Driver
Amazon DSP
03.2019 - 04.2020
- Delivered packages to customer doorsteps and business offices.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Warehouse Worker
Walmart Import Distribution Center
01.2018 - 02.2019
- Processed incoming shipments, verified accuracy, and organized stock efficiently.
- Operated forklifts and pallet jacks safely under OSHA standards.
- Maintained order accuracy and a clean, hazard-free work environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 80 pounds.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated equipment while observing standard safety procedures.
Education
Associate's Degree - Business Management
Delaware Technical Community College
Dover, DE07.2023
High School Diploma -
Dover High School
Dover07-2015
Skills
- Preventive Maintenance
- Customer Service
- Electrical & Plumbing Knowledge
- Inventory Management
- Leadership & Mentorship
- Microsoft Office
- Salesforce
- Time Management
- Logistics & Safety
- Forklift Operation
- Compliance
- Commercial construction experience
Accomplishments
- Repeatedly commended for working in a safe, efficient, and accurate manner.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food Handler Certification
- CPR Certification
- Valid Driver's License
Personal Information
Driving License: Valid
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Maintenance Technician
Delaware Technical Community College
01.2024 - 01.2026
Customer Service Representative
Planet Fitness
05.2021 - 11.2023
Assistant Hotel Manager
Majestic Hotel
04.2020 - 11.2023
Amazon Delivery Driver
Amazon DSP
03.2019 - 04.2020
Warehouse Worker
Walmart Import Distribution Center
01.2018 - 02.2019
Associate's Degree - Business Management
Delaware Technical Community College
High School Diploma -
Dover High School