Destiny Marie Washington
Garner
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
17
17
years of professional experience
Work History
House keeping
Duke University Hospital
01.2023 - Current
- Performs routine cleaning of patient rooms, nurse’s unit and offices
- Completes work assignments in a timely manner
- Reports safety hazards as appropriate
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
Cashier
Durham
12.2021 - 01.2023
- Assisted 50+ daily customers with checkout, answering outstanding questions with Customer satisfaction
- Counting money working at the cash register
- Ordering and pushing out freight
- Working in the warehouse.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Crew Leader Assistant
Wendy's
02.2017 - 12.2021
- Supervising crew members, including cooks and servers
- Training crew members on food handling and customer service
- Making sure that cleanliness standards are followed, including hygiene, quality, and food safety
- Scheduling shifts and making sure that all shifts are properly filled.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
Night Auditor
City studios
01.2013 - 01.2017
- Responsible for handling front office reception and administration duties including greeting guests answering phones handling company inquiries and sorting and distributing mail also scheduling meetings and travel
- Assign rooms to guest
- Keeping records of occupied rooms and reservations.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Kept accounts in balance and ran daily reports to verify totals.
Customer service
TMobile
01.2007 - 01.2013
- Troubleshooting T-Mobile customer issues
- Changing plan
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate's - Social Work
Shaw University
Raleigh, NCSkills
- Excellent customer service, and work very well with others in training others (10 years)
- Restaurant Management
- Office Administration
- Management
- Food Service
- Freight Experience
- Group Therapy
- Detail-Oriented
- Compassionate
- Critical Thinking
Timeline
House keeping
Duke University Hospital
01.2023 - Current
Cashier
Durham
12.2021 - 01.2023
Crew Leader Assistant
Wendy's
02.2017 - 12.2021
Night Auditor
City studios
01.2013 - 01.2017
Customer service
TMobile
01.2007 - 01.2013
Associate's - Social Work
Shaw University
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