Destiny Southern
Durham
Summary
Dynamic professional with a proven track record in customer service at Kickback Jack's. Highly reliable and skilled in complex problem-solving, I excelled in managing high volumes of customers while ensuring satisfaction. Adept at multitasking and enhancing team efficiency, I consistently fostered positive environments that promoted engagement and collaboration.
Overview
9
9
years of professional experience
Work History
Bartender
Kickback Jack's
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
After-School Teacher
YMCA Child Development
10.2020 - 07.2023
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised gamerecreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
Call Center Representative
Conduit Global
08.2019 - 10.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Fast Food Worker
Bojangles' Famous Chicken 'n Biscuits
09.2016 - 06.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
Hugh M Cummings High School
06-2017
Skills
- Complex Problem-solving
- Strong multitasking
- Highly reliable
- Skills development
- Customer service
Timeline
Bartender
Kickback Jack's
08.2021 - Current
After-School Teacher
YMCA Child Development
10.2020 - 07.2023
Call Center Representative
Conduit Global
08.2019 - 10.2019
Fast Food Worker
Bojangles' Famous Chicken 'n Biscuits
09.2016 - 06.2019
Hugh M Cummings High School
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