Destiny Dcott
Charlotte
Summary
Detail-oriented administrative and customer service professional with 8+ years of experience in scheduling, coordination, and client support. Proven ability to manage high-volume communication, organize workflows, and maintain accurate records in fast-paced environments. Strong multitasking, problem-solving, and communication skills with a focus on supporting daily operations and team efficiency.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Claims Specialist
TTEC
11.2023 - Current
- Processed claims efficiently using TTEC's proprietary claims management system.
- Reviewed documentation to ensure compliance with company standards and policies.
- Communicated with clients to clarify claim details and gather necessary information.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
- Accurately document interactions and update customer records in CRM systems
- Resolve issues efficiently while maintaining professionalism and attention to detail
- Meet performance metrics for quality, productivity, and customer satisfaction
Customer Support Specialist
Positec Tool Corporation
Charlotte
11.2021 - 11.2023
- Assisted customers with product inquiries and troubleshooting issues.
- Managed customer support tickets using CRM software efficiently.
- Collaborated with teams to improve product knowledge and support documentation.
- Provided training to new staff on company policies and support procedures.
- Conducted follow-ups to ensure customer satisfaction and issue resolution.
Scheduling Coordinator
Frye Regional Medical Center
Hickory
12.2018 - 12.2021
- Coordinated patient scheduling for various medical appointments and procedures.
- Managed daily appointment calendars for multiple healthcare providers.
- Communicated effectively with patients regarding appointment confirmations and changes.
- Utilized electronic health record systems to maintain accurate patient information.
- Assisted in resolving scheduling conflicts to ensure smooth operations.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
Education
Statesville High School
Statesville, NCSkills
- Scheduling & Calendar Management
- Claims processing
- Administrative Support & Office Coordination
- Data Entry & Documentation
- Customer & Vendor Communication
- Microsoft Office (Excel, Word, Outlook)
- CRM & Database Systems
- Multitasking in Fast-Paced Environments
- Problem Solving & Organization
- Team Coordination & Support
Timeline
Claims Specialist
TTEC
11.2023 - Current
Customer Support Specialist
Positec Tool Corporation
11.2021 - 11.2023
Scheduling Coordinator
Frye Regional Medical Center
12.2018 - 12.2021
Statesville High School