Destiny Moody
Concord
Summary
Customer service professional with 15 years of experience and five years of expertise in Salesforce, including system transitions to enhance operational efficiency. Strong attention to detail has consistently contributed to career success. Six years in a supervisory role managing teams of up to 10 individuals have honed leadership and team-building skills. Currently completing a Bachelor of Science degree with a major in Human Resources, further enhancing capabilities in organizational management and strategic planning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Broker
TZ Insurance
06.2024 - Current
- Developed customized insurance solutions to meet client needs and preferences.
- Evaluated client portfolios to identify gaps in coverage and recommend enhancements.
- Provided expert guidance on policy options, ensuring compliance with regulatory requirements.
- Streamlined client onboarding processes, improving efficiency and customer satisfaction.
- Complete the enrollment application for clients.
- Verify Dr. and medication status.atus
Rural Mail Carrier
United States Postal Service
06.2019 - 02.2023
- Responsible for casing first, second class and standard mail, processing address change sorting and preparing the route for mail delivery
- Ensuring delivery sequences
- Responsible for delivering mail to customers as well as parcels
- Handling certified documents, accountable and cash on hand request
- Direct and face to face customer service
- Maintained accurate records of deliveries and collected payment for services rendered.
- Operated postal vehicles safely while adhering to traffic regulations and safety protocols.
Order Processing Specialist
Hearst Television
05.2017 - 06.2019
- Create new orders, make goods, and revisions to unwanted deals.
- End-of-day reporting to make sure revenue is aligned.
- Gather program schedules and formats to create logs in WideOrbit.
- Make sure desired spots run on correct air dates, at correct times.
- Constant communication with stations and sales teams.
- Responsible for inventory to assist with overselling.
- Overlook pacing, as well as displaced revenue.
- Managed accounts payable workflows to ensure compliance with company policies.
- Conducted regular audits of account records.
Data Entry Supervisor
Republic Services
06.2013 - 05.2017
- Supervised a group of eight.
- Processed Payroll (ADP)
- Handled corporate escalations.
- Updated news page and alerts.
- Responsible for time management.
- Implemented new systems and protocols.
- Scheduled services.
- Created new accounts, payment adjustments, and billing arrangements.
- Handled corporate escalations.
- Processed orders.
- Supervised data entry operations, ensuring accuracy and efficiency in processing information.
- Monitored team performance metrics, providing feedback to enhance individual contributions and overall results.
- Coordinated projects to improve data collection methods, aligning with organizational goals and standards.
Education
Bachelor of Science - Human Resource Management
DeVry University
Chicago11-2026
Certificate - Medical Assisting
ECPI University
Charlotte, NC11.2009
High school or equivalent - undefined
A L Brown High School
06.2008
Skills
- Microsoft Office, Microsoft Word, Microsoft SharePoint
- Salesforce
- Wide-Orbit Network
- Customer Service
- Computer Skills
- Knowledge Management
- SAP (6 years)
- Customer onboarding processes
- Enrollment application processing
- Record maintenance
- Revenue reporting
- Accounts payable workflows
- Payroll processing (ADP)
- Team supervision skills
- Data accuracy monitoring
- Escalation management
- CRM tracking
- Operating Systems
- Microsoft SQL Server
- User Interface (UI)
- System Administration
- Leadership
- Analysis skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Call center customer service
- Critical thinking
- Organizational skills
- Team leadership
- HIPAA compliance
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Data entry
Certification
- Driver's License
- Assessments
- Attention to detail — Proficient August 2022
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Full results: Proficient
- Analyzing data — Proficient September 2023
- Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
- Customer focus & orientation — Proficient March 2023
- Responding to customer situations with sensitivity
- Bookkeeping — Proficient August 2023
- Calculating and determining the accuracy of financial data Proficient April 2023
- Identifying and resolving common customer issues
Timeline
Licensed Insurance Broker
TZ Insurance
06.2024 - Current
Rural Mail Carrier
United States Postal Service
06.2019 - 02.2023
Order Processing Specialist
Hearst Television
05.2017 - 06.2019
Data Entry Supervisor
Republic Services
06.2013 - 05.2017
Certificate - Medical Assisting
ECPI University
High school or equivalent - undefined
A L Brown High School
Bachelor of Science - Human Resource Management
DeVry University