Destiny Mayers
Charlotte
Summary
Dedicated and detail-oriented professional with a proven ability to deliver exceptional results in customer service, administrative support, and team collaboration. Recognized for strong problem-solving skills, clear communication, and a positive attitude. Thrives in fast-paced environments while ensuring accuracy and efficiency. Eager to leverage skills and experience to contribute to the success of a dynamic organization.
Overview
4
4
years of professional experience
Work History
PSA Agent
Frontier Airlines
06.2023 - Current
- Assisted passengers with inquiries, reservations, check-ins, and baggage handling
- Ensured smooth boarding processes, adhering to airline policies and safety protocols
- Resolved passenger issues promptly to ensure satisfaction and on-time departures
- Collaborated with flight crews and ground personnel to maintain efficient operations
Customer Service Representative
Target
03.2022 - 11.2022
- Delivered courteous support via phone, email, and chat for product and order inquiries
- Processed orders, modifications, cancellations, and tracked shipments effectively
- Maintained accurate records in the company’s CRM system, ensuring swift resolutions
- Collaborated across departments to improve customer satisfaction and streamline processes
Patient Access Representative
University Hospital
05.2021 - 12.2021
- Assisted patients with registration, scheduling, and insurance verifications
- Coordinated referrals and transfers while addressing billing inquiries
- Ensured HIPAA compliance and maintained accurate records for
Education
High School Graduate -
Esperanza Preparatory Academy
New York, NY07.2021
Skills
- Clear communication (verbal and written)
- Problem-solving and critical thinking
- Adaptability and flexibility
- Time management and prioritization
- Team collaboration and interpersonal skills
- Self-motivation and initiative
- Attention to detail and accuracy
- Emotional intelligence and empathy
- Digital literacy and proficiency with office tools
- Growth mindset and willingness to learn
Timeline
PSA Agent
Frontier Airlines
06.2023 - Current
Customer Service Representative
Target
03.2022 - 11.2022
Patient Access Representative
University Hospital
05.2021 - 12.2021
High School Graduate -
Esperanza Preparatory Academy
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