Destiny Lovette
Greensboro
Summary
Reliable and hardworking professional with years of experience in warehouse, childcare, and fast-paced food service environments. Skilled in food preparation, sanitation, and maintaining clean and safe workspaces. Strong teamwork, time management, and customer service skills, with the ability to work efficiently under pressure and provide an positive experience.
Overview
11
11
years of professional experience
Work History
Order Processor
Ralph Lauren Corporation
Kernersville, NC
02.2023 - Current
- Processed over 50 customer orders accurately and efficiently using order management systems daily.
- Collaborated with team members to resolve order discrepancies and enhance customer satisfaction.
- Maintained inventory levels by coordinating with warehouse staff for timely stock replenishment.
- Assisted in implementing streamlined order processing procedures to improve turnaround time.
Ramp Agent
Quantem Aviation Services
Greensboro, NC
04.2023 - 03.2025
- Facilitated the processes of loading and unloading of 20 containers from the aircraft and warehouse
- Sorted and scanned packages
- Assisted in the arrival and departure of the aircraft to the gate
- Operated ground services equipment
- Conducted safety inspections of ramp areas, maintaining compliance with industry standards
- Assisted in training new ramp agents on operational procedures and safety protocols
Sortation Associate
Amazon.com Services
Colfax, NC
11.2021 - 02.2023
- Oversaw sortation processes to ensure timely and accurate package distribution.
- Mentored new associates on operational workflows and safety protocols.
- Implemented process improvements to enhance efficiency in sorting operations.
- Collaborated with team members to maintain high productivity standards.
- Received and prepared inventory for delivery
- Used technology like smartphones and handheld devices to sort, scan, and prepare orders
- Viewed prompts on screens and follow direction for some tasks
- Built, wrapped, sorted, and transported pallets and packages, and receive truck deliveries
- Lifted up to 49 pounds
Lead Teacher
LaFree’s Academy
Greensboro, NC
05.2019 - 11.2021
- Developed engaging lesson plans aligned with curriculum standards.
- Mentored and trained junior teachers to enhance instructional techniques.
- Implemented assessment strategies to evaluate student progress effectively.
- Fostered positive classroom environments to promote student engagement and learning.
- Being patient, compassionate, responsible, and having a strong organizational skill
- Designed creative activities to entertain children and aid in their intellectual development, and encouraged positive interactions among children
- Cleaned the classroom daily and followed the proper sanitation guidelines and other safety guidelines in place for our safety
Account Representative
PRAGroup
Burlington, NC
01.2018 - 05.2019
- Managed client accounts, ensuring accurate and timely communication regarding account status updates
- Collaborated with cross-functional teams to streamline processes, improving operational efficiency across departments.
- Mentored junior representatives, providing guidance on best practices for account management and client relations.
- Assisted consumers with various payment options
- Provided excellent assistance with any account related concerns/issues
- Provided consumers with the most up to date, accurate and necessary information about their account
- Developed personalized solutions to meet customers needs and options where there isn’t many and thrive in a fast-paced environment to enhance overall satisfaction and retention rates.
Crew Member
McDonald's Restaurant
Whitsett, NC
01.2015 - 01.2018
- Delivered exceptional customer service by efficiently managing orders and ensuring satisfaction.
- Operated kitchen equipment and adhered to safety protocols to maintain a clean work environment.
- Collaborated with team members to streamline workflow during peak hours, enhancing operational efficiency.
- Trained new crew members on food preparation standards and customer service best practices.
- Operated the cash register system and assisted customers with taking their orders
- Cleaned the restaurant daily and following the proper sanitation guidelines and other safety guidelines in place for our customers
Education
High School Diploma -
Walter Hines Page
Greensboro, NC06.2015
Skills
- Customer service
- Order processing
- Quick learner
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- Active listening
- Decision-making
- Cash handling
- Deadline oriented
- Self motivation
- Excellent communication
Timeline
Ramp Agent
Quantem Aviation Services
04.2023 - 03.2025
Order Processor
Ralph Lauren Corporation
02.2023 - Current
Sortation Associate
Amazon.com Services
11.2021 - 02.2023
Lead Teacher
LaFree’s Academy
05.2019 - 11.2021
Account Representative
PRAGroup
01.2018 - 05.2019
Crew Member
McDonald's Restaurant
01.2015 - 01.2018
High School Diploma -
Walter Hines Page