Destiny Lea
Roxboro,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Coordinator
Piedmont Community College
12.2024 - Current
- Interacted diplomatically with clients (students, faculty and staff), partners and vendors to support business development efforts
- Managed executive schedules, ensuring optimal productivity and meeting attendance.
- Maintained up-to-date IT records of important documentation, improving overall organization within the office environment.
- Sufficient use of documenting in the IT Help Desk portal
- Facilitated timely decision-making by providing executives with well-researched data and analysis.
- Contributed to talent acquisition efforts by screening potential hires and coordinating interviews with key personnel.
- Managed calendar, phone, and schedule, resolving conflicts and providing daily updates.
- Collaborated with cross-functional teams to drive projects forward and achieve desired outcomes.
- Exercised independent judgment in support of senior leadership and corporate mission.
- Organized meetings and teleconferences and drafted comprehensive minutes to document meeting outcome and define next steps.
- Handled sensitive information with discretion, maintaining trust among colleagues and stakeholders alike.
- Assisted executive team with leadership presentation material for successful client and prospect meetings.
- Screened incoming mail and responded to telephone and email inquiries.
- Keeping up with inventory
- Purchasing equipment and requested items using company card
- Monthly processing of invoices and purchase orders through E-procurement system
- Documenting monthly Purchases made using company card using Budget Codes
- Invoicing departments on campus
- Handling all administrative tasks to improve productivity in customer service
- Planning yearly office party during the Christmas Holiday
- Phone etiquette. Taking 30-50 calls a day during busy months
- Developed strong relationships with external partners, fostering collaboration and mutual benefits for all parties involved.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Information Technology Office Manager
Piedmont Community College
10.2022 - 12.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Served on the Interviewing Committee
- Evaluated employees in People Admin system through rating scales based on resumes, productivity, and the ability to answer questions in a knowledgeable and efficient manner during in-person or virtual interviews. Submitted the evaluation reports to HR specialist for review.
- Participated in Professional Development, by completing numerous courses in Udemy online in relation to this Profession (ex: Microsoft 365 training, Windows 11 features and updates, and more)
- Presented for the IT Department in an Executive Council Meeting with the President of the Campus to review IT mission and goals as it aligns with the college's misson and goals.
- Presented for the IT Department during New Hire Onboard Orientation Meetings done quarterly.
- Reported to senior management on organizational performance and progress toward goals.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed the IT Help desk phone and communicated clearly and effectively to customers and documented technology reports into the IT Help Desk system.
- Tracked tickets that entered the Help Desk ticket and ensured tickets were addressed and responded to in a timely manner.
- Encouraged positive feedback and workmanship with Colleagues.
- Addressed customer concerns promptly, leading to increased satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Monitored expenditures for better financial control.
Applied Behavior Analysis Technician
The Bridge Consulting Group LLC
05.2021 - 10.2022
- Performed behavioral therapy assessments and treatments in patients' homes with and without direct supervision.
- Established and provided discipline-specific instruction to patients, families, caregivers and staff.
- Maintained neutrality when supporting patients despite difficult behavior.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Developed and maintained clear, individualized documentation on each patient.
- Defined core problems and determined key strategies for investigating and remediating concerns.
- Gathered, organized and modeled data with spreadsheet using Google Excel to record each parent's feedback for each client's back to school case support.
- Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.
- Updated client records to reflect case support calls and to identify missing documents, diagnosis codes, and medication list in patients' charts.
- Conducted Antecedent, Behavior, Consequence (ABC) Data collection on client's to determine what precedes a behavior.
- Ran draft goals on client and completed data sheets in relation to the client's preferences, behaviors and potential reinforcers.
Medical Assistant
Roxboro Family Medicine
12.2018 - 07.2021
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained client medical history, including medication information, symptoms and allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
Medical Assistant
Fastmed Urgent Care
02.2016 - 12.2018
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Maintained detailed records of test results by entering data and patient information into computer.
- Obtained client medical history, including medication information, symptoms and allergies.
- Welcomed patients and inquired about wellbeing since last treatment.
- Measured patient pulse oximetry.
- Escorted patients to examination rooms.
- Assisted physicians in follow-through of care.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Education
Bachelor of Science - Corrections And Case Management
American InterContinental University
Davenport, IA03.2018
Qualified Applied Behavior Analysis Technician - Applied Behavior Analysis Technician
Relias Academy Online School
Online Degree For Certified Behavior Analysis Associate of Applied Science - Medical Assisting
Kaplan University
Skills
- Computer skills
- Interpersonal Communication
- Data Collection
- Fast Learner
- Customer focused
- Efficient and reliable team player
- Compassionate
- Office Management
- Strategic planning
- Documentation expertise
- Administrative support
- Organizational skills
- Sorting and labeling
- Staff Management
- Clear oral/written communication
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Attention to detail
- Team collaboration
- Adaptability and flexibility
- Data entry
- Task prioritization
- Discretion and confidentiality
- Work Planning
- Conflict resolution
- MS office
- Administrative leadership
- Staff supervision
- Presenting ideas and plans
- Workflow management
- Budget planning
- CRM software
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Team leadership
- Active listening
- Phone and email etiquette
- Critical thinking
- Positive Attitude
- Loyal
- Non-Judgemental
- Respectful
- Honest
Accomplishments
- Achieved Behavior Technician of the Month by completing and submitting progress notes on time with accuracy and efficiency.
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to clients and patient care.
Certification
CPR & AED certified; 6/9/2021
Personal Information
Title: Information Technology Office Manager
Monthly Excellence Award, Recognizing Employee Excellence Award, (Piedmont Community College)
Also, received a "Helping Hands" reward and 2 department "Keepy Uppy" rewards that recognized our IT department for our wonderful customer service. Received 2 personal "Keepy Uppy" rewards that recognized my customer service as well and positive attitude when assisting our customers.
Timeline
Executive Coordinator
Piedmont Community College
12.2024 - Current
Information Technology Office Manager
Piedmont Community College
10.2022 - 12.2024
Applied Behavior Analysis Technician
The Bridge Consulting Group LLC
05.2021 - 10.2022
Medical Assistant
Roxboro Family Medicine
12.2018 - 07.2021
Medical Assistant
Fastmed Urgent Care
02.2016 - 12.2018
Bachelor of Science - Corrections And Case Management
American InterContinental University
Qualified Applied Behavior Analysis Technician - Applied Behavior Analysis Technician
Relias Academy Online School
Associate of Applied Science - Medical Assisting
Kaplan University
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