Destiny Killian
Lenoir,NC
Summary
Developed strong communication skills through both, customer and client interactions. While taking classes at Appalachian State, I learned the importance of understanding various learning styles for students in a classroom. Understanding that patience is key in any environment with both children and adults. Cultivating effective listening, and communication to limit misunderstandings in work environments. Possessing strong organizational skills in order to keep a work day running smoothly. As well as remaining adaptable with every position I hold.
Overview
3
3
years of professional experience
Work History
Secretary
Integrity Property Management
07.2023 - 04.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Retail Sales Associate
Goodwill Store
03.2021 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, and locate items.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing donations, and stocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
No Degree - History Education
Appalachian State University
Boone, NCSkills
- Effective communicator
- Verbal and written communication
- Office administration
- Organization
- Relationship building
- Critical thinking
- Growth mindset
- Conflict resolution
- Feedback implementation
- Empathy and patience
- Effective listening
Timeline
Secretary
Integrity Property Management
07.2023 - 04.2024
Retail Sales Associate
Goodwill Store
03.2021 - 06.2023
No Degree - History Education
Appalachian State University
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