Destiny Faison
Zebulon
Summary
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments. Responsible Assistant Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager (Tax Credit)
CMC
11.2024 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
Insurance Claims Representative
Allstate Corp
02.2022 - 11.2024
- Improved customer satisfaction by efficiently handling insurance claims and providing timely resolutions.
- Negotiated fair settlements with clients and third parties, maintaining positive client relationships.
- Served as a liaison between policyholders and various departments within the company, facilitating clear communication for seamless claim resolution.
- Expedited claim payments by effectively managing workload priorities and keeping accurate documentation records.
- Investigated claim details thoroughly to identify potential fraud or misrepresentation, protecting company assets.
Customer Service Representative
GFL Environmental
10.2020 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Knightdale Highschool
05-2015
Skills
- Administrative Coordination
- Fair housing regulations
- Tenant relations
- Leasing and sales
- Effective Communication Skills
- Property Tours Coordination
- Effective Correspondence Techniques
- Critical thinking
- Data entry
- Computer proficiency
- Relationship building
Timeline
Assistant Property Manager (Tax Credit)
CMC
11.2024 - Current
Insurance Claims Representative
Allstate Corp
02.2022 - 11.2024
Customer Service Representative
GFL Environmental
10.2020 - 08.2023
High School Diploma -
Knightdale Highschool
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