Destiny Durbin
West Jefferson
Summary
Dedicated professional with extensive experience in cleaning and personal care, notably at Forest Ridge Assisted Living. Proven expertise in deep cleaning and customer service, consistently enhancing client satisfaction. Strong teamwork skills and a commitment to health and safety compliance ensure high-quality results in every task undertaken.
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Loan Officer
Basic Finance Inc
West Jefferson
12.2025 - Current
- Analyzed loan applications to assess creditworthiness, ensuring compliance with lending standards and regulations.
- Guided clients through the loan process, providing expert advice to enhance customer satisfaction and retention.
- Conducted thorough financial assessments and risk evaluations to facilitate informed lending decisions and mitigate potential losses.
- Managed client relationships by maintaining open communication and addressing inquiries, fostering trust and loyalty throughout the loan process.
House Cleaner
Perfection Girls Cleaning Services
Jefferson
06.2023 - 12.2025
- Demonstrated ability to clean and maintain all areas of a home, including bedrooms, bathrooms, living rooms, and kitchens.
- Wiped down windows and mirrors with glass cleaner.
- Washed tub and shower basins and cleaned shower curtains.
- Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins.
- Straightened desk items, furniture, and appliances.
- Prioritized work tasks and remained flexible to workload changes.
- Cleaned and sanitized residential spaces, ensuring a hygienic environment for clients and enhancing overall satisfaction.
- Managed inventory and restocked cleaning supplies, maintaining efficiency and reducing downtime during cleaning operations.
- Assisted in training new team members, sharing best practices for effective cleaning techniques and improving team performance.
House Cleaner
Blue Ridge Cleaning
West Jefferson
10.2022 - 06.2023
- Delivered high-quality cleaning services in residential settings, adhering to established protocols and standards.
- Managed time effectively to complete housekeeping tasks within designated timeframes and client expectations.
- Maintained cleanliness and organization of supplies, optimizing efficiency during cleaning routines.
- Customized cleaning plans based on client preferences, enhancing overall satisfaction and loyalty.
- Collaborated with team members to coordinate schedules and distribute workload evenly among staff.
- Conducted thorough inspections post-cleaning to ensure all areas met company standards for quality assurance.
Personal Care Assistant
Forest Ridge Assisted Living
West Jefferson
01.2020 - 07.2020
- Assisted residents with daily living activities, promoting independence and enhancing quality of life.
- Communicated effectively with families and healthcare providers to coordinate care plans for residents.
- Developed personalized care plans by assessing individual resident needs and preferences regularly.
- Trained new staff on best practices in patient care, fostering a supportive team environment.
- Maintained accurate records of resident care activities, contributing to compliance with regulations.
- Advocated for residents' needs by addressing concerns promptly and facilitating appropriate support services.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Developed meaningful relationships with patients through active listening and conversation.
Education
HA Diploma -
Ashe County High School
Ashe County, NC 08.2016 - 06/2018
Skills
- Cleaning and sanitization
- Kitchen cleaning
- Housekeeping
- Deep cleaning expertise
- Floor cleaning
- Payment collection
- Health and safety compliance
- Teamwork
- Customer-oriented
- Customer service
- Client management
- Risk assessment
- Customer satisfaction
- Team collaboration
- Communication skills
- Training and development
- Adaptability
- Record keeping
References
References available upon request
Personal Information
Title: Loan Officer
Timeline
Loan Officer
Basic Finance Inc
12.2025 - Current
House Cleaner
Perfection Girls Cleaning Services
06.2023 - 12.2025
House Cleaner
Blue Ridge Cleaning
10.2022 - 06.2023
Personal Care Assistant
Forest Ridge Assisted Living
01.2020 - 07.2020
HA Diploma -
Ashe County High School
08.2016 - 06/2018