Destiny Dagout
Charlotte
Summary
Dedicated server with exceptional customer service skills, adept at guest engagement and menu memorization. Proven ability to enhance dining experiences and drive sales through effective communication and collaboration.
Overview
2
2
years of professional experience
Work History
Server
TopGolf
Charlotte, NC
05.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Upsold menu items to enhance guest experience and increase sales.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Improved dining experience by providing prompt, attentive service to guests.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Firebirds Wood Fired Grill
Charlotte, NC
01.2024 - 03.2025
- Assisted guests with menu selections and beverage recommendations.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Processed customer transactions efficiently using point-of-sale system.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Education Administration
University of North Carolina Charlotte
Charlotte Nc 05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Menu memorization
- Service prioritization
Timeline
Server
TopGolf
05.2025 - Current
Server
Firebirds Wood Fired Grill
01.2024 - 03.2025
Education Administration
University of North Carolina Charlotte