Hi, I’m
Destiny Brooks
Raleigh
Summary
Dynamic customer service leader with proven expertise at Food Lion, enhancing customer satisfaction through effective problem-solving and team management. Skilled in cash handling and communication, I foster loyalty by resolving complex issues and mentoring staff, driving performance improvements and ensuring a seamless customer experience. I love to do what i do and help people.
Overview
3
years of professional experience
Work History
Food Lion
Customer Service Leader
10.2022 - Current
Job overview
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Met customer call guidelines for service levels, handle time and productivity.
- Check tills in morning, , Maintain the cash flow, morning accounting.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Lowes Home Improvment
Customer Service Representative, Cashier
03.2022 - 10.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- maintain the front end
- do returns
- problem solves
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
Education
Wake Technical Community CollegeRaleigh, NC
Associate of Arts
08-2026
University Overview
- 3.2 GPA
Herbert H Lehman High School3000 E Tremont Ave
06-2021
University Overview
- 3.0 GPA
- Hair Club Member
- Flagfootball Member
- Lacrosse Member
- Mentor
- Girl Group Member
Skills
- Customer service excellence
- Cash handling
- Customer relations
- Team management
- Communication
- Team work
- Data Entry
- problem solving
- Research
- Proactivity
- Advising
- Lead
Timeline
Customer Service Leader
Food Lion
10.2022 - Current
Customer Service Representative, Cashier
Lowes Home Improvment
03.2022 - 10.2022
Wake Technical Community College
Associate of Arts
Herbert H Lehman High School
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